Note: The job is a remote job and is open to candidates in USA. KeySavvy is a Public Benefit Corporation dedicated to making the vehicle buying and selling process safer and easier. The Customer Success Advocate is responsible for providing high-quality support to customers, educating them on products and services, and troubleshooting issues during their vehicle transactions.
Responsibilities
- Provide prompt, professional customer support via phone, email, chat, and other channels
- Educate customers on KeySavvy products, services, pricing, and processes
- Troubleshoot and resolve customer issues in a timely manner
- Build rapport with customers through active listening and clear communication
- Maintain accurate records of all customer interactions in internal systems
- Stay up to date on company policies, procedures, and industry trends
- Monitor customer feedback and share insights with leadership
- Collaborate with internal teams to improve processes and the overall customer experience
- Participate in team meetings and ongoing training
Skills
- 3+ years of experience in a customer-facing role (customer service, retail, banking, hospitality, or similar)
- Strong technical skills with the ability to work across multiple platforms
- Excellent written communication skills, including grammar, tone, and clarity
- Strong problem-solving and critical-thinking abilities
- General knowledge of automotive transactions is a plus
Benefits
- Competitive salary
- 401(k) with employer match
- Medical, dental, and vision insurance
- Paid time off
- 6 paid holidays
Company Overview