Note: The job is a remote job and is open to candidates in USA. 1-800 Contacts is a company focused on making contact lens ordering simple and affordable, and they are seeking a Customer Success Advocate to enhance customer experiences. The role involves handling inbound sales and service calls, providing exceptional customer service, and solving customer issues effectively.
Responsibilities
- Answer inbound calls: Handle inbound sales and service calls—no cold calling required! Focus on helping customers and enhancing their experience
- Consult with care: Offer thoughtful advice to help customers get the most value from their contact lens purchase on every call
- Stay connected: Engage proactively with your manager and team through one-on-ones, team meetings, and chats, ensuring success in a virtual work environment
- Provide top-tier service: Deliver exceptional customer service in a fast-paced, ever-changing environment. Keep calm, stay focused, and exceed expectations
- Solve problems with ease: Identify and resolve customer issues quickly, empowering yourself to make decisions in the moment for a positive experience
- Hit your targets: Maintain high performance metrics, including revenue per call, quality, availability, and dependability—always striving for excellence
- Live our values: Bring your Big Hearted, Unconventional, Tenacious, and Better Together attitude to every call, chat, and interaction
Skills
- 2-3 years minimum customer service experience
- A goal-getter mentality, always striving to crush metrics and share our amazing products with customers
- A fun, friendly personality that loves connecting with customers in unexpected and engaging ways
- Reliable internet connection and speeds of 20 mbps download and 10 mbps upload, or better
- Computer literacy skills with the ability to type at least 40 wpm
- A private, dedicated workplace, free from interruption or distraction that promotes confidentiality
- Positive, driven and solution-oriented mentality
- Must reside (permanent residence) in approved locations: North Carolina, Texas and Utah
- Inbound sales and Contact Center experience a plus!
Benefits
- $15/hour + bonus potential up to $6/hour
- Monthly performance bonuses for those who qualify
- Ownership of your development with support from leaders dedicated to fostering growth
- Bi-annual performance reviews
- A safe, respectful, and inclusive work environment
- Amazing medical, dental, and vision coverage
- 401(k) match
- Deep discounts on contact lenses, glasses lenses and glasses frames
- Tuition reimbursement for eligible courses
Company Overview