Note: The job is a remote job and is open to candidates in USA. Zotec Partners is a healthcare company focused on simplifying the business of healthcare. They are seeking a remote Customer Service Representative to assist patients with their billing inquiries and provide excellent customer service.
Responsibilities
- Respond to inbound calls from patients regarding medical bills, insurance coverage, and payment options
- Explain billing statements, balances, and payment plans in a clear and compassionate manner
- Document interactions accurately in billing and patient management systems
- Collaborate with other Zotec Teams to resolve patient concerns
- Maintain compliance with HIPAA and company policies at all times
- Meet quality, productivity, and customer satisfaction standards
Skills
- Experience in a healthcare call center or customer-oriented environment
- High school diploma or equivalent
- Home internet required with a minimum of 20 mbps download/10 mbps upload speed
- Excellent customer service skills required
- Ability to understand, analyze and interpret complex documents
- Proficient MS Office skills
- Must be detail oriented with high degree of accuracy
- Excellent written communications and organizational skills
- Exceptional verbal communication and interpersonal skills
- Flexible mentality; willing and capable of performing varied tasks and adapting to change
- Able to work in a team environment
- Professionally exercises discretion and independent judgment in day-to-day work
Company Overview