Note: The job is a remote job and is open to candidates in USA. Bel is a company on a Mission, built on 160 years of bold innovation and a commitment to social purpose. As a Customer Service Specialist, you will manage supply chain relationships, ensuring seamless order management and prompt issue resolution while fostering strong relationships with stakeholders.
Responsibilities
- Manage all supply chain communications and activities for assigned customers, overseeing purchase order processing and ensuring timely resolution of issues from order placement to delivery and invoicing
- Establish and maintain effective working relationships with key internal and external stakeholders across functions
- Utilize the SAP order management system to oversee customer accounts and ensure compliance with all requirements
- Analyze order trends and patterns to identify opportunities for process improvement and enhanced customer efficiency
- Process a variety of customer orders, including imports, sample requests, donations, and returns
- Provide support to Regional Sales Managers, including managing sample requests, product availability inquiries, customer documentation, and delivery status updates
- Collaborate with Commercial Master Data and Sales teams to maintain accurate customer information in SAP
- Efficiently navigate systems such as SAP, third-party logistics platforms, and the company’s EDI provider to manage order processing and fulfillment
Skills
- Minimum of 2 years of experience in a customer-centric or consumer packaged goods (CPG) environment, preferably in a supply chain or logistics role
- Exceptional communication, interpersonal, and collaboration skills, with the ability to build and maintain effective business relationships
- Strong organizational, analytical, problem-solving, and decision-making capabilities
- Intermediate proficiency in Microsoft Office applications, including Excel, Word, and PowerPoint, required
- Bachelor's degree preferred; relevant experience may be considered in lieu of a degree
- Demonstrated expertise in account management and business development
- Proficiency in SAP order-to-invoice processing and reporting, strongly preferred
Benefits
- Bonus opportunity: 5%
- 401k Match
- PTO, Medical, Dental and Vision coverage from Day One
- Chicago based but fully remote
Company Overview