Note: The job is a remote job and is open to candidates in USA. Ibex is where your career journey starts with energy, teamwork, and endless opportunities! As a Customer Service Representative, you’ll play an essential role in helping members schedule non-emergency medical transportation, handling inbound and some outbound calls while providing excellent service.
Responsibilities
- Answer inbound calls and assist members with scheduling or updating transportation
- Confirm member eligibility and accurately enter ride details
- Address questions and resolve issues related to transportation services
- Identify additional member needs and provide appropriate support
- Collaborate with internal teams to resolve real-time challenges
- Meet and exceed performance goals, including response time, accuracy, and customer satisfaction
Skills
- Must be 18 years or older
- High School Diploma or GED required
- Strong verbal and written communication skills
- Ability to follow a structured call flow or script
- Empathy and professionalism when supporting members or guardians
- Computer proficiency
- Excellent problem-solving skills and composure under pressure
- Full-time availability and reliability in managing a steady workload
Benefits
- Medical, Dental, and Vision Insurance
- 401(k) Retirement Savings Plan
- Paid Time Off
- Paid T-Mobile Cell Service
- $500 Employee Referral Bonus
- Employee PerkSpot Discounts (retail, travel, dining, and more!)
Company Overview