Note: The job is a remote job and is open to candidates in USA. Amynta Group is an independent, customer-centered company that provides innovative insurance and protection solutions. They are seeking a Customer Service Representative I to support their nationwide network of agents, delivering timely and accurate service while collaborating with internal teams in a fast-paced environment.
Responsibilities
- Provide routine customer service and policy support to agents and carriers by answering questions regarding coverage, rates, billing issues, and general policy reviews
- Communicate with agents and carriers via multiple channels (phone, chats, emails) while navigating multiple systems and platforms
- Research, resolve, and clearly communicate customer inquiries in accordance with established service standards, escalating issues as appropriate
- Maintain a working knowledge of products, services, and promotions
- Review and process applications, binders, endorsements, and other documentation required for policy issuance, including time-sensitive requests
- Complete required forms and documentation and accurately record all customer interactions and transactions in the CRM system
- Organize and maintain policy files to ensure proper documentation management
- Assist with the creation, documentation, and continuous improvement of processes
- Collaborate with team members and cross-functional partners to ensure accurate and timely completion of work
- Provide excellent customer service to both internal and external partners
- Perform other duties as may be assigned
Skills
- High school diploma or equivalent
- Strong written and verbal communication skills, with confidence handling customer interactions
- Recognizes the importance of maintaining high standards in service delivery
- Ability to evaluate policy information, recognize potential issues, and take appropriate action to resolve them
- Proficiency in Microsoft Office and web-based systems, with the ability to quickly learn new tools and navigate multiple systems simultaneously
- Remote-ready mindset: self-motivated, organized, and able to manage priorities independently
- Ability to troubleshoot basic issues with equipment such as headset, internet, and connectivity
- A quiet, distraction-free workspace conducive to professional calls and virtual collaboration
- Strong self-motivation and the ability to manage tasks and deadlines without direct supervision
- A stable internet connection is required to stay connected and complete remote tasks
- Commercial insurance or related customer service experience is a plus
- Candidates with workers' compensation insurance experience may be eligible for higher pay
Benefits
- Comprehensive benefits include medical, dental, vision, disability, and life insurance; 401(k) with company match; and paid time off plus company holidays.
Company Overview