Note: The job is a remote job and is open to candidates in USA. Learntastic is looking for a results-driven Customer Service Representative with a strong background in B2C Sales. The role involves confidently selling, retaining customers, identifying upsell opportunities, and delivering an exceptional customer experience across multiple communication channels.
Responsibilities
- Handle customer interactions via calls, emails, live chat, and SMS
- Convert customer inquiries into sales and achieve conversion goals
- Identify and drive upsell and cross-sell opportunities
- Proactively retain customers by addressing concerns and providing suitable solutions
- Resolve customer issues while maintaining a high level of customer satisfaction
- Follow up with prospective and existing customers to maximize retention and revenue
- Accurately document customer interactions in the CRM
- Collaborate with internal teams to ensure timely issue resolution
Skills
- 1–2 years of B2C Sales experience (Mandatory)
- Customer Service experience - 2-4 Years
- Hands-on experience in upselling and cross-selling (Mandatory)
- Proven client retention/customer retention experience (Mandatory)
- Experience working towards soft targets/KPIs, such as conversion rate, customer satisfaction (CSAT), retention, first response time, and quality metrics (Mandatory)
- Experience handling customer interactions via calls, emails, and live chat (Mandatory)
- Excellent spoken and written English
- Strong communication, negotiation, and objection-handling skills
- Comfortable using CRM and customer support platforms
- Ability to work independently in a fast-paced, target-driven environment
- Experience supporting US-based customers
- Experience in EdTech, Healthcare, SaaS, or eCommerce
- Familiarity with CRM tools such as Pipedrive, HubSpot, Zendesk, Freshdesk, or Intercom
Benefits
- Performance-based incentives.
- Immediate joining.
- Opportunity to grow with a fast-growing global organization.
- Remote work environment with career advancement opportunities.
Company Overview