Note: The job is a remote job and is open to candidates in USA. AMAROK Security is recognized as one of the Best Places to Work in South Carolina, providing a unique multi-layered perimeter security solution. The Customer Service Coordinator owns customer cases end-to-end, diagnosing issues and driving timely resolutions while managing inbound and outbound communications.
Responsibilities
- Own and resolve customer issues from initial contact through full resolution – via phone interactions and email case management
- Diagnose system, connectivity, and equipment-related challenges
- Triage service needs and coordinate with field technicians
- Identify recurring issues and flag trends that impact customer experience
- Communicate clearly with customers and internal teams to drive outcomes
- Balance multiple priorities in a fast-paced, high-accountability environment
Skills
- 2+ years in a customer-facing role with problem-solving or technical exposure
- Strong troubleshooting mindset—you enjoy identifying root causes, not just symptoms
- Ability to learn systems quickly and navigate multiple tools at once
- Clear, confident communication (especially when explaining complex issues simply)
- High ownership mentality
- Experience in technical support, service coordination, or operations
- Ability to recognize patterns and proactively solve recurring issues
- Comfortable working in a fast-paced environment with shifting priorities
Benefits
- Health Benefits (Medical, Dental & Vision)
- Tuition Reimbursement Program
- Short & Long-term disability
- Life Insurance
- Flexible Spending Account (Section 125)
- Matching 401K retirement plan
- Career advancement
- Bonus opportunities
- Generous PTO
Company Overview