Note: The job is a remote job and is open to candidates in USA. E-Moto USA specializes in providing innovative, eco-friendly transportation solutions through electric motorcycles and scooters. They are seeking a meticulous and customer-focused Customer Relations & Data Operations Specialist to deliver exceptional customer support and ensure the accuracy of operational data.
Responsibilities
- Serve as the first point of contact for all customer enquiries, responding professionally via email, phone, and other digital communication channels
- Provide accurate and detailed information regarding E-Moto USA products, services, and policies
- Efficiently resolve customer issues, complaints, and queries to ensure a high level of satisfaction and build lasting customer relationships
- Manage the input and maintenance of customer information, sales orders, and service records within our CRM system, ensuring exceptional accuracy
- Process customer transactions, including orders, returns, and exchanges, with a keen eye for detail
- Analyse customer interaction data to identify trends, report on key metrics, and suggest improvements to our processes and services
- Collaborate with other team members to ensure a seamless customer journey from initial enquiry to post-sales support
- Uphold data protection standards and ensure all customer information is handled with confidentiality
Skills
- Proven experience in a customer service, customer relations, or administrative role
- Exceptional data entry skills with demonstrable accuracy and a high level of attention to detail
- Excellent written and verbal communication skills, with a professional and empathetic telephone manner
- Proficiency in using CRM systems and standard office software (e.g., Microsoft Office Suite, Google Workspace)
- Strong organisational and time-management skills, with the ability to work independently in a remote environment
- A customer-centric mindset with strong problem-solving capabilities
- Experience or a keen interest in the electric vehicle industry or sustainable technologies would be an advantage
Benefits
- The flexibility of a fully remote working arrangement.
- Flexible hours to support a healthy work-life balance.
- An opportunity to be part of a forward-thinking company in the rapidly growing sustainable transport sector.
- A supportive team environment with opportunities for professional development.
Company Overview