Note: The job is a remote job and is open to candidates in USA. Evergreen Healthcare Partners is seeking a Consultant Success Director who will be responsible for owning consultant success, engagement, and continuity after placement. This strategic role involves fostering long-term partnerships across consultant accounts and ensuring each consultant is supported and positioned for sustained success while delivering exceptional outcomes for clients.
Responsibilities
- Consultant engagement and retention — manage consultant relationships post-placement through ongoing engagement, coaching, retention, and redeployment support
- Consultant continuity and client alignment — partner with client and strategic services teams to support delivery success, extensions, and evolving client needs
- Consultant performance and risk management — Conduct direct, honest conversations with consultants when performance concerns arise or when client feedback requires a difficult message - balancing care for the individual with accountability for the outcome
- Consultant community and culture engagement — strengthen consultant connection, development, and alignment with Evergreen’s values and culture
- Serve as the primary point of contact for active consultants, building trusted relationships through regular check-ins focused on engagement, performance, satisfaction, and career goals
- Monitor consultant engagement, performance, and retention risks, implementing targeted support and action plans to promote long-term success and continuity
- Navigate challenging consultant situations, including performance concerns, client feedback, engagement risks, and difficult conversations, balancing care for the individual with accountability for outcomes
- Partner with Client Partnership teams and internal leaders to support consultant success, address issues, and maintain alignment with evolving client needs
- Maintain consultant connectivity and engagement between assignments, supporting readiness for extensions, transitions, and redeployment opportunities
- Own consultant continuity by proactively driving extension, redeployment, and placement alignment with client demand
- Lead extension and transition planning in partnership with the Client Partnership team
- Monitor active opportunities and submit qualified consultants for roles aligned to their skills, interests, and goals
- Partner with Talent Acquisition to support seamless transitions, pipeline alignment, and consultant readiness
- Own consultant connection to the Evergreen community by supporting engagement, development, and culture alignment
- Collaborate with engagement leaders and internal teams on consultant programming, communications, community initiatives, and development offerings
- Foster alignment between consultants and Evergreen’s mission, values, and culture
- Bring consultant advocacy and perspective into Engagement Team strategy and continuous improvement efforts
Skills
- 5+ years of recruiting, customer success, or account management experience in a fast-paced healthcare IT environment
- Familiarity with Epic and Epic-related staffing needs within healthcare organizations
- Demonstrated success managing a high-volume portfolio of active relationships with accountability for outcomes, whether in staffing, account management, resource management, or a similar post-placement function
- Comfort navigating performance conversations and escalations, holding both consultant and client relationships through difficult moments without defaulting to avoidance
- Proven ability to build and maintain strong relationships with candidates, consultants, and internal stakeholders
- Experience developing and managing talent pipelines through proactive sourcing, outreach, and networking
- Experience using ATS platforms, LinkedIn Recruiter, and other sourcing tools
- Proficiency in core systems, including O365, HubSpot, and Workday, with the ability to quickly learn new tools and technologies
- Aptitude for adopting and applying AI-enabled tools and emerging technologies
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