Note: The job is a remote job and is open to candidates in USA. BayOne Solutions is seeking a highly motivated Community Program Manager to build, scale, and manage engagement programs for Live sellers. This role involves activating and growing the existing Live Community while launching and managing a new Discord pilot designed for real-time seller engagement and peer-to-peer learning.
Responsibilities
- Drive growth, engagement, and retention across the Live Community and Discord pilot
- Create programs that encourage seller participation, peer-to-peer learning, and community growth
- Develop scalable onboarding, engagement, and recognition strategies that foster long-term community health
- Stand up and manage a gated Discord experience for active Live sellers
- Design community structures, engagement programs, and governance models that create a trusted and valuable environment
- Evaluate community performance, seller sentiment, and engagement patterns to determine Discord's long-term viability as a seller engagement platform
- Execute content and editorial strategies that keep sellers informed, educated, and engaged
- Partner with Product Marketing and Live teams to amplify product launches, feature updates, best practices, and seller success stories
- Ensure a consistent seller experience across both Community and Discord platforms while leveraging the unique strengths of each channel
- Plan and execute virtual events that provide meaningful value to client's Live sellers
- Develop programming such as office hours, AMAs, workshops, networking sessions, seller spotlights, and product update events
- Collaborate with internal experts and community leaders to deliver compelling educational experiences
- Establish mechanisms to gather and synthesize seller feedback across community channels
- Surface actionable insights that influence product development, seller experience improvements, and program strategy
- Serve as a trusted voice of the seller across cross-functional teams
- Partner with external community management agencies to ensure effective moderation and community support
- Develop scalable processes for community operations, moderation, member management, and engagement reporting
- Define success metrics and regularly communicate community performance and recommendations to stakeholders
Skills
- 5+ years of experience building, managing, or growing online communities, customer programs, creator ecosystems, or marketplace communities
- Proven success developing engagement strategies that drive participation, retention, and advocacy
- Experience creating community programs that foster meaningful peer-to-peer connections
- Hands-on experience managing communities on platforms such as Discord, Slack, Reddit, Facebook Groups, forums, or similar environments
- Experience launching new community initiatives and scaling engagement programs
- Strong project and program management skills with the ability to manage multiple workstreams simultaneously
- Experience developing content strategies, editorial calendars, and community communications
- Proven ability to plan and execute virtual events and engagement programs
- Strong written and verbal communication skills with an ability to engage diverse audiences
- Ability to analyze engagement data, identify trends, and translate insights into actionable recommendations
- Experience gathering customer feedback and influencing cross-functional stakeholders
- Comfortable balancing strategic planning with hands-on execution
- Experience partnering with Product, Marketing, Operations, Customer Experience, or Community teams
- Ability to influence stakeholders and align multiple teams around shared goals
- Experience managing agency or vendor relationships is a plus
Company Overview
Company H1B Sponsorship