Note: The job is a remote job and is open to candidates in USA. Citeline is part of Norstella, a company that simplifies healthcare access to life-saving therapies. The Client Solution Analyst role involves collaborating with project managers, gathering requirements, and ensuring that solutions meet client needs.
Responsibilities
- Have proficiency in understating scope and objectives by a thorough understanding of business systems and requirements
- Act as a liaison with end-user clients during the design and configuration of software requirements and customer specifications
- Excel in environments of ambiguity, change, and rapid iteration
- Have natural curiosity and a drive to understand complex concepts and systems, expanding scope beyond immediate areas of ownership
- Be a creative, flexible and positive problem solver who is comfortable working both independently and collaboratively
- Analyze business and user needs, document requirements and translate into proper system requirement specifications
- Adhere to process workflows SLA's, and escalation protocols
- Plan and execute User Acceptance Testing (UAT) for Promo suite of solutions
- Perform timely and thorough proofreading of approved content to ensure high-quality delivery
- Prepare Pharma regulatory submission materials and submits documentation into client systems when needed
Skills
- Bachelor's Degree or relevant experience required
- 2-5 yrs. of professional experience
- Understanding of Pharma and Market access space
- Excellent written and verbal communication skills
- Critical thinking and creative problem-solving skills
- Excellent relationship building and negotiation skills
- Solid organizational skills including attention to detail and multitasking skills
- Excellent time management and prioritization skills
- Knowledge of Jira, Confluence, Smartsheet and Microsoft Office Suite
Benefits
- Medical and Prescription Drug Benefits
- Health Savings Accounts (HSA) or Flexible Spending Accounts (FSA)
- Dental & Vision Benefits B
- Basic Life and AD&D Benefits
- 401k Retirement Plan with Company Match
- Company Paid Short & Long-Term Disability
- Paid Parental Leave
- Education Reimbursement
- Paid Time Off & Company Holidays
- Discretionary bonus
Company Overview