Note: The job is a remote job and is open to candidates in USA. Palo Alto Networks, a leader in cybersecurity, is seeking a Customer Success Architect for its Chronosphere platform. This role involves providing strategic and technical guidance to large customers, helping them maximize the value of their observability strategy.
Responsibilities
- Build trusted relationships across all levels of customer organizations, from technical end users to business executives
- Build, maintain, and execute strategic account plans for your customers
- Lead strategic engagements such as 1:many customer enablement, executive business reviews, and new customer onboardings
- Serve as the primary advisor across technical initiatives and strategic business outcomes
- Identify and mitigate risks within your customer portfolio
- Navigate the Chronosphere ecosystem to remove obstacles, drive adoption, and maximize customer value
- Act as the voice of the customer to influence product development and customer success strategies
- Drive adoption of Chronosphere’s platform and features, delivering measurable value and communicating ROI
- Deliver strategic insights to help customers achieve their business goals
- Contribute to the evolution of Chronosphere's Customer Success playbooks and best practices
Skills
- 5+ years of experience in technical, customer-facing roles like Customer Success, Solutions Architecture, Sales Engineering, or Professional Services
- Managed a portfolio of large, complex customers with $1M+ ARR, driving strategic initiatives and delivering measurable outcomes
- Experience partnering with technical stakeholders (Dev Ops, Engineering, CTO/CIO) and know how to tailor your communication across audiences
- You think like a strategist, not just an order-taker: you're comfortable owning account strategy, influencing executive conversations, and proactively driving adoption and expansion
- Strong skills in project management, executive communication, discovery, stakeholder management, and value-based storytelling
- Hands-on knowledge of observability, monitoring, and cloud-native environments, and you're excited by technologies like Kubernetes, Prometheus, OpenTelemetry, and distributed systems
- Curiosity, a growth mindset, and a drive to turn ambiguity into opportunity
Benefits
- The offered compensation may also include restricted stock units and a bonus.
- A description of our employee benefits may be found here.
- We’re committed to providing reasonable accommodations for all qualified individuals with a disability.
- If you require assistance or accommodation due to a disability or special need, please contact us at [email protected].
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