Note: The job is a remote job and is open to candidates in USA. Strativia is a dynamic company seeking a Chief Operating Officer to support customer growth strategies and operational leadership. The COO will manage service delivery, lead a team of directors, and collaborate across the organization to enhance operational efficiency and customer experience.
Responsibilities
- The COO will be responsible for managing service delivery across all offerings for a portfolio of customers. While partnering with other team member on strategy, you’ll be responsible for key deliverables of customer experience, operational delivery, and new Business Development & Capture
- Lead a team of Directors and their teams to orchestrate customer value and contractual requirements delivery to ensure technical, schedule, and financial performance across a diverse portfolio of customers and contracts ranging from facilities and logistics support to highly complex technology implementation and support to mission centric program support services
- Collaborate across the organization to develop best practices and standard processes that are effective and allow teams to operate efficiently and with appropriate governance controls
- Managing and working with HR team to lead the charge to recruit, hire, and retain market leading talent
- Partner with Sales teams to support pipeline identification, business development, capture, and bid and proposal activities for renewal, new and additional revenue opportunities
- Partner with Sales leadership and support the development and execution of customer growth strategies for key customers as part of our organizational growth strategies
- Leverage existing and new relationships within agency programs and partner channels (other GovCons)
Skills
- Proven experience in GovCon program management, implementation and operations experience required
- Experience managing organizations or portfolios within a $50M-$300M revenue range, or similar scale environments
- In-depth knowledge of government business development & capture management processes and procurement procedures
- Proven experience managing government regulations and compliance requirements in an ethical and principled manner
- Strong relationships within agency programs and partner channels (other GovCons)
- Strong executive presence, polish, and emotional intelligence
- Approach business challenges from a macro perspective, resolve strategic issues effectively and manage and mitigate risks
- Ability to effectively select, develop, coach, empower and motivate staff to ensure growth in their scope of responsibility and accountability for operational excellence
- Ability to lead change and establish operational metrics/key indicators for process control, communication, and performance improvement
- Ability to communicate clearly with an understanding of your audience, present ideas and gain commitments that are crucial to the success of the business
- Knowledge and ability to develop and/or interpret operating plans and budgets
- Ability to manage multiple, complex projects and changing priorities, work extended hours when required, make sound decisions under pressure
- Ability to collaborate and work effectively in a highly matrixed and often geographically dispersed working environment
- Proficient in Microsoft Office Tools; specifically, Word, Excel, and Project
- 12+ years experience operations leadership
- Bachelor's degree required
- Master's degree preferred
Benefits
- Competitive salaries
- Health benefits
- Matching 401k contributions
- Robust training and development plans
Company Overview