Note: The job is a remote job and is open to candidates in USA. Acosta is a part of the Acosta Group, which is revolutionizing the North American foodservice industry. The Business Operations Analyst plays a critical role in maintaining and improving Salesforce to support sales operations, ensuring data integrity and user adoption across the organization.
Responsibilities
- Provide CRM support to users across all levels of the organization
- Assist with: Call Entry, Account Maintenance, Opportunity Management, Objective Management, Dashboard and metric review
- Manage and resolve CRM Help Desk tickets in a timely manner
- Deliver user training and develop, update, and maintain training materials
- Administer Salesforce user accounts, profiles, roles, and permission sets
- Configure and maintain Salesforce objects, fields, page layouts, record types, and validation rules
- Evaluate, test, and implement system enhancements and configuration changes to improve functionality and user experience
- Generate ad hoc and recurring reports to support business needs
- Develop and maintain Salesforce reports and dashboards
- Own and manage performance scorecards for more than 500 Sales Associates across multiple channels, including data extraction, validation, analysis, and distribution
- Ensure the accuracy, integrity, and overall quality of CRM data
- Manage data maintenance activities, including loading, deleting, and reassigning Accounts, Objectives, New Operators, and related records
Skills
- High School Diploma/GED
- Associate Degree
- 2–4 years of hands-on Salesforce Administrator experience in a production environment
- Experience supporting sales teams, reporting, automation, and data integrity initiatives
- Experience providing Salesforce user support and resolving day-to-day system issues
- Ability to plan, prioritize and execute projects within deadlines
- High proficiency in Microsoft Excel
- Proficient in Microsoft Teams, Outlook, Word, and PowerPoint
- Excellent written and interpersonal communication skills
- Ability to work with cross-functional teams, including developers, to implement solutions
- Excellent analytic and problem-solving skills
- Salesforce Certified Administrator preferred (or equivalent experience)
- Working knowledge of Power BI, including dashboarding and reporting, preferred
- Industry experience within food brokerage, food manufacturing, or food distribution preferred
Company Overview