Note: The job is a remote job and is open to candidates in USA. GrayMatter is a company that transforms operations and empowers people through consulting, implementation, and technology curation services. They are seeking an Operations Manager to lead and oversee daily operations of a distributed team, ensuring exceptional service delivery and operational excellence.
Responsibilities
- Lead and mentor a team of MES and Analytics engineers and analysts
- Drive recruitment, onboarding, and continuous training initiatives
- Serve as senior escalation point for client service issues and maintain strong client relationships
- Implement process improvements to drive efficiency and service excellence
- Monitor KPIs and develop strategies for continuous improvement
- Manage workforce scheduling, capacity planning, and resource allocation
- Foster a high-performance, collaborative culture across remote teams
- Conduct performance reviews and partner with HR to address development needs
- Ensure adherence to company policies, procedures, and compliance requirements
- Oversee use and optimization of tools such as D365 CRM and project management systems
- Partner with IT to resolve technical issues and maintain system reliability
- Prepare and present operational reports and analyze trends to inform decisions
Skills
- 5+ years of operations, program, or project management experience in a technical or industrial environment
- Experience leading MES or industrial technology teams (e.g., Velotic, Inductive, Parsec)
- Strong leadership and team development capabilities in a matrixed environment
- Proven ability to manage remote/distributed teams effectively
- Experience with KPI tracking, performance management, and continuous improvement strategies
- Proficiency with MS Project, Smartsheet, Excel (pivot tables, LOOKUPs), and SharePoint
- Strong client-facing experience and ability to manage senior-level relationships
- Strategic thinker with strong problem-solving and analytical skills
- Ability to travel up to 25% and work in a fast-paced environment
- Bachelor's degree (engineering or technical field preferred)
- PMP certification (preferred)
Benefits
- Medical, dental, and vision insurance beginning day one of employment
- Employer paid short term disability and life insurance
- 401(k) with up to 4% company match
- Paid holidays, paid time off, paid sick leave, and paid parental leave
- Additional benefits available such as long term disability, accident, critical illness, hospital indemnity, EAP, telemedicine, HSA and FSA
- Additional benefits available such as long term disability, accident, critical illness, hospital indemnity, EAP, telemedicine, HSA and FSA
Company Overview