Note: The job is a remote job and is open to candidates in USA. Wyandot Memorial Hospital is a community-focused healthcare provider dedicated to delivering compassionate care. They are seeking a Billing Customer Service Representative to assist patients with billing inquiries, manage claims, and ensure compliance with healthcare regulations.
Responsibilities
- Respond to patient billing inquiries by phone, email, chat, and in person
- Explain billing statements, insurance information, payment options, and hospital billing policies
- Resolve billing concerns with professionalism and escalate complex issues as appropriate
- Process claims, manage denials, and prepare appeals for reimbursement
- Ensure compliance with payer guidelines and federal healthcare program requirements
- Review claims and billing documentation for accuracy and completeness
- Prepare billing records requested by patients, providers, and other authorized parties
- Answer department telephone calls and manage messages and requests
- Maintain accurate documentation of customer interactions and issue resolution
- Collaborate with patients, providers, and internal departments to support efficient billing operations
Skills
- High school diploma or equivalent required
- Excellent customer service and communication skills
- Strong organizational skills with the ability to prioritize multiple tasks
- Strong computer, office, and math skills
- Knowledge of the medical billing process, including Explanation of Benefits (EOBs), denial management, and appeals
- Ability to maintain confidentiality and provide professional service to patients and staff
- Strong attention to detail and accuracy
- Understanding of hospital insurance billing, including Medicare, Medicaid, and commercial insurance
- Knowledge of medical terminology and medical coding
- Hospital billing experience
- Epic experience
Benefits
- Supportive, community-focused environment
- Excellent benefits
- Opportunity to make a real difference in the lives of our patients
- Flexible day shift
Company Overview