Note: The job is a remote job and is open to candidates in USA. Blue Cross Blue Shield of North Dakota is an insurance company dedicated to providing personalized service and access to care. The Associate Customer Service Representative will assist and educate members, providers, or customers on products and plans while resolving inquiries and maintaining positive relationships.
Responsibilities
- Provides assistance, service, and education to members, providers, or customers through various channels including telephone, internet, and written inquiries
- Ensures accuracy and timeliness in responding to inquiries
- Processes and resolves customer issues with varying complexities
- Documents interactions and correspondence with members or providers in a clear and concise manner and ensures they are tracked appropriately so they are easily accessible
- Applies intermediate computer-based skills to navigate multiple systems and internal resources to address inquiries and gather plan details for members or providers while maintaining timeliness standards and inventory levels
- Maintains base knowledge of insurance terms and practices along with various company offered products
- Address and resolve a range of issues, from routine to moderately complex, using established procedures and sound judgment
- Demonstrate the ability to independently manage common problems while recognizing when to seek guidance more complex or unfamiliar situations
- Maintain awareness of available resources and support channels to ensure timely and effective issue resolution
Skills
- A High School Diploma or GED with 1 year of experience in customer service or related experience is required
- Experience in hospitality, healthcare, or an office-based setting is highly preferred
- A private work-space and fast-paced internet with a hard-wired internet connection
- Strong communication skills both verbally and written
- Technology savvy with the ability to navigate multiple computer programs and application systems
- Willingness to learn new skills
- Equivalent combination of education, experience or training determined to be acceptable by Human Resources may be substituted, unless regulated by contract or program standards
Benefits
- Affordable medical, dental and vision coverage accepted throughout the United States
- Employer funded Lifestyle Spending Accounts and Health Savings Accounts. Voluntary employee contributions to Health Savings Accounts and Flexible Spending Accounts
- Employer-paid life and disability insurance
- 401(k) retirement plan with company match and immediate vesting
- Paid holidays, paid time off (PTO), PTO donation program, and paid parental leave
- Voluntary benefits including Accident, Hospital Indemnity, Critical Illness, Term/Whole Life, Cancer Care Insurance, and more.
- Robust mental health offerings including an Employee Assistance Program, Learn to Live, meQ.
- Comprehensive learning and development opportunities and an Educational Assistance Program.
- 16 hours of paid volunteer time with a $200 donation to a charity of your choice upon completion of all volunteer hours.
- Employee recognition, community initiative events and yearly company outings.
- Workplace flexibility offering different options for working arrangements and the freedom to make time for important commitments.
- Opportunities to connect through employee committees.
Company Overview
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