Note: The job is a remote job and is open to candidates in USA. Zeta Global is an AI-Powered Marketing Cloud that utilizes advanced artificial intelligence to enhance marketing efficiency for clients. The Associate Account Director will manage client relationships, coordinate with internal teams, and ensure high-quality service delivery while focusing on revenue growth and client satisfaction.
Responsibilities
- Serve as the primary client services contact that works to coordinate with client contacts and our CX & Strategy team members, as well as between both those groups and other internal Zeta Global service divisions (creative, technology, operations etc.)
- Developing deep and enduring client partnerships with high client satisfaction ratings
- Developing deep and enduring intra-team partnerships with high teammate satisfaction ratings
- Monitoring and maintaining high quality services, technology, and strategic plans
- Responsible for monthly billing duties and revenue allocation reporting
- Presenting to both internal resources, teammates, and client on a variety of initiatives and informational categories
- Leading all weekly and recurring scheduled client facing status calls and preparation for the same
- Coordination of team-wide meetings both in person and via phone
- Strong focus on Strategic initiatives, both optimizing existing ones and launching/developing new ones in conjunction with the CX and Strategy SME team members
- Maximizing existing and generating new revenue streams from client budgets in conjunction with the Vice President of Client Services for the team
Skills
- 5+ years' in a senior digital and traditional marketing position managing senior clients and multiple stakeholders
- Previous experience with cross-channel digital and traditional marketing, partnership development, ecommerce and CRM
- Experience in partnering with clients and colleagues on business strategy and solutions
- Proven revenue generation and growth across book of business
- Adept with accounting math
- Strong understanding of marketing platform technology
- Strong understanding of the various marketing mediums available: digital, emerging and traditional
- Management experience
- Superb communication skills
- Highly resourceful, solutions oriented with a positive attitude
- Accountability
- Team player
- Degree education
- Evidence of continued personal development
Benefits
- Unlimited PTO
- Excellent medical, dental, and vision coverage
- Employee Equity
- Employee Discounts, Virtual Wellness Classes, and Pet Insurance And more!!
Company Overview