Note: The job is a remote job and is open to candidates in USA. EXL is a leading provider of insurance survey services, specializing in residential and commercial sectors. They are seeking a motivated Appraisal Coordinator to assist policyholders with appraisal appointments and support them with their home photo submissions through a self-survey product.
Responsibilities
- Responsible for contacting Policyholders via phone, SMS and email to explain the reason for the required insurance appraisal, building policyholder trust and alleviating any concerns
- Responsible for providing a “concierge” service to Homeowners on our ASSIST products, aiding them with installing our photo-capture app onto their mobile phone, and supporting any technical questions they may have
- Responsible for keeping work order statuses up to date in the system
- Responsible for prioritizing work, meeting deadlines and achieving productivity goals
- Responsible for keeping management posted on any unusual situations, instructions, etc
Skills
- Excellent communication and customer service skills
- Technological proficiency
- Drive to exceed client expectations
- Demonstrates high emotional intelligence through good listening and problem-solving skills
- Ability to organize and prioritize work
- Ability to meet deadlines
- Ability to multi-task and handle numerous assignments simultaneously
- Ability to solve problems/technical difficulties with a variety of variables
- Ability to effectively respond to questions from managers, underwriters, agents, and policyholders
- Strong analytical skills and resourcefulness
- Excellent written and oral communications
- Ability to manage multiple projects at once
- Ability to handle time sensitive urgencies
Benefits
- Paid sick leave
- Superb training program
- Work from home
- Flexible Work Hours
- Career advancement opportunities
- Tuition Reimbursement Program
- Excellent culture and team
- Bonuses
- Paid Time Off policy
- Many region specific benefits
Company Overview