Note: The job is a remote job and is open to candidates in USA. 3M is a global company known for its innovative technologies and products. They are seeking a Customer Facing Application Engineer – High-Speed Interconnects to apply technical expertise and customer engagement skills to support innovative interconnect solutions across various applications. The role involves collaborating with customers, supporting design-in activities, and driving product adoption through technical consultation and problem-solving.
Responsibilities
- Serving as a technical interface between 3M and customers for high-speed interconnect solutions, including both copper and optical fiber, with a primary emphasis on optical fiber technologies
- Supporting customer design-in activities for fiber optic connectivity, optical transport, and high-speed communication systems
- Providing technical consultation to customers, sales teams, and channel partners on product selection, application fit, system integration, and performance optimization
- Driving adoption of 3M interconnect solutions by understanding customer architectures, technical requirements, and next-generation roadmap needs
- Collaborating with product development, R&D, manufacturing, quality, and marketing teams to communicate customer needs and influence future product direction
- Leading technical discussions, product demonstrations, evaluations, and troubleshooting efforts for customer applications involving optical and copper interconnects
- Supporting qualification activities by developing test plans, analyzing results, and ensuring customer requirements are met with validated data
- Assisting customers in resolving field and application issues through hands-on technical problem-solving and cross-functional coordination
- Contributing to technical documentation, application notes, customer presentations, and training materials to support product deployment and market adoption
- Monitoring industry trends, competitive technologies, and emerging standards in optical fiber interconnects, copper connectivity, and high-speed data communication
- Ensuring technical claims in customer-facing literature and communications are accurate, well-supported, and aligned with product performance
Skills
- Bachelor's degree or higher (completed and verified prior to start) from an accredited institution
- Three (3) years of experience in a customer-facing technical, applications engineering, systems engineering, or product support role in a private, public, government, or military environment
- Two (2) years of experience with high-speed interconnect technologies, including optical fiber and/or copper connectivity solutions
- Current, valid Driver's License
- Master's degree or higher in Electrical Engineering, Mechanical Engineering, Optical Engineering, Physics, or a related technical field from an accredited institution
- Five (5) or more years of experience in fiber optics for communications systems
- Strong knowledge of optical fiber interconnects, transceiver connectivity, cable assemblies, and data center optical infrastructure
- Experience with copper interconnects for high-speed communication systems
- Familiarity with data center systems architecture, networking, AI infrastructure, and high-performance computing environments
- Experience interpreting industry standards, qualification requirements, and test methods related to fiber optic and electrical interconnect components
- Experience with laboratory test equipment and performance characterization of optical or electrical interconnect systems
- Ability to analyze customer requirements and translate them into application guidance and product recommendations
- Strong troubleshooting and problem-solving skills in customer and field environments
- Experience developing and delivering technical presentations to customers, internal stakeholders, and external partners
- Strong communication skills, including oral, written, and presentation skills
- Ability to work effectively across global, cross-functional teams
Benefits
- Medical, Dental & Vision
- Health Savings Accounts
- Health Care & Dependent Care Flexible Spending Accounts
- Disability Benefits
- Life Insurance
- Voluntary Benefits
- Paid Absences
- Retirement Benefits
- Relocation Assistance: May be authorized
Company Overview