Note: The job is a remote job and is open to candidates in USA. DailyPay is transforming the way people get paid, providing an on-demand pay solution that enhances employee motivation and financial well-being. As an Analyst I, you will monitor DailyPay’s Data Exchange ecosystem, resolve issues affecting data flow, and perform research to ensure system health in a fast-paced environment.
Responsibilities
- Manage and resolve Data Exchange related issues with high precision, performing deep-dive research into automated alerts to minimize impact on service continuity, ensure data accuracy, prevent delays, and identify root causes
- Identify and confidently escalate operational risks early by monitoring queues for anomalies and unexpected data patterns
- Blend standard runbook execution with deep analytical research to resolve complex alerts, proactively identifying and flagging any outdated procedures to leadership
- Proactively identify and report incidents, supporting the resolution process from detection through to root-cause identification; with guidance from Analyst II’s or Leads when necessary
- Support cross-functional partners on complex escalations by compiling all relevant details, ensuring other teams have the necessary context to address the issue without further information
- Develop familiarity with payroll or money movement processes to better understand the business context of Data Exchange operations
- Build experience identifying trends and anomalies through data analysis to support proactive issue detection
Skills
- Bachelor's degree or 1+ years of relevant experience in an operational or real-time monitoring environment
- Exceptional attention to detail to ensure high-precision resolution of Data Exchange issues
- Ability to prioritize effectively and maintain high-quality execution in a fast-paced environment
- Resourceful problem-solver with the ability to leverage available documentation to drive resolutions independently
- An aptitude for learning and applying foundational technical skills (e.g., basic querying or monitoring tools) to support troubleshooting efforts
- Strong communication skills and the ability to collaborate effectively across teams; ability to support critical business needs outside of standard business hours as needed
Benefits
- Exceptional health, vision, and dental care
- Opportunity for equity ownership
- Life and AD&D, short- and long-term disability
- Employee Assistance Program
- Employee Resource Groups
- Fun company outings and events
- Unlimited PTO
- 401K with company match
Company Overview
Company H1B Sponsorship