Note: The job is a remote job and is open to candidates in USA. Blue Acorn iCi is a digital experience partner helping global brands design, build, and optimize the future of customer engagement. They are seeking a hands-on Adobe Workfront Administrator / Support Analyst to support and maintain the day-to-day operations of the Workfront platform, ensuring stability, usability, and adoption across the organization.
Responsibilities
- Administer and configure Adobe Workfront, including:
- Projects, tasks, templates
- Custom forms, fields, statuses
- Layouts and approval workflows
- Manage and triage incoming support requests:
- Monitor support queues
- Prioritize and resolve tickets within SLAs
- Provide first-line support to users:
- Troubleshoot issues
- Guide users on platform functionality and best practices
- Maintain and manage:
- User access, roles, teams, and permissions
- Governance and platform standards
- Perform routine platform maintenance:
- Health checks
- Release readiness support
- Document:
- Configurations
- Support processes
- Known issues and resolutions
- Collaborate with stakeholders to:
- Gather requirements
- Implement minor enhancements and configuration updates
- Escalate complex issues to senior admins or Adobe support when needed
Skills
- Hands-on experience with Adobe Workfront administration or support
- Strong understanding of Projects, tasks, portfolios, programs
- Templates and custom forms
- Experience working in a ticket-based support environment
- Strong troubleshooting and analytical skills
- Ability to communicate effectively with both technical and non-technical users
- Strong organizational and documentation skills
- Experience with Workfront Fusion (automation)
- Basic understanding of APIs
- Integrations and system workflows
- Experience supporting marketing, creative, or operations teams
- Familiarity with reporting and dashboards
- Text mode (nice to have)
Benefits
- Medical, dental and vision insurance
- Life insurance
- Disability
- Paid time off
- 401(k)
Company Overview