Note: The job is a remote job and is open to candidates in USA. Legacy.com is a company under TDS Telecom, and they are seeking an Administrator for Financial Services Collection Support. This role involves managing collection agency correspondence, dispute management, compliance, and collaborating with internal teams to ensure regulatory adherence.
Responsibilities
- Reviews daily collection referral files for accuracy
- Manages cancellation and adjustment reports
- Corresponds with vendor frequently for process improvements, and compliance
- Manages all customer investigations and disputes through the collection agency
- Processes Collection agency invoices for all lines of business
- Partners with TDS legal to evaluate compliance in procedures
- Partners with TDS Legal for customer investigations and disputes
- Stays abreast of industry standards and requirements that impact TDS collections processes
- Actively pursues process efficiencies and improvements
- Position manages bankruptcies, suit authorizations. provides claim validations\proof of claims and represents TDS in court where applicable
- Manages process for obtaining necessary updates impacting Advisors documentation from other business units such as GRA, Legal, Business Sales, Product Management, and timely incorporates these changes
- Manages feedback on resources and job aides to ensure continuous improvement of resources
- Develops, publishes, and manages articles for Advisor communications and share point site
- Transforms data into usable information based on business needs and requirements from leadership
- Maintains documentation for requests per team standards
- Assists in the development and maintenance of reporting standards, procedures, and documentation
- May be involved in testing which may involve attending PAC and/or project meetings, design meetings, developing test scripts, executing the testing, and preparing communications to Advisor teams
- The position may also work closely with IS, COAST, and the COPP team, updating COPPs and other system documentation, and communicating to Advisors
Skills
- Must have Supervisor approval to apply to this developmental assignment with an anticipated end date of January 2027
- Associate's degree or higher OR 2+ years professional work experience
- 2+ years contact center experience
- 2+ year experience working with TDS support systems and applications
- 1+ years' experience as a liaison between multiple departments within a corporation to achieve results. Must be flexible and able to deal with diverse personalities and levels of authority
- Working knowledge of the MS Office Suite and the internal software utilized by TDS Financial Services
- Understanding of telecommunication products and services
- Excellent interpersonal communication skills (i.e., verbal, written, listening)
- Creative problem-solving skills (i.e. customer complaints, business office issues)
- Multi-tasking skills
- Desire to inspire and motivate by creating enthusiasm and commitment; ability to encourage agent(s) to achieve desired results
- Must be able to confront difficult and uncomfortable situations head-on with tact and diplomacy
- Proven ability to deliver effective and constructive feedback
- 2+ years sales or customer service experience preferred
- 2+ years' experience in the telecommunications industry
Benefits
- Medical Coverage
- Dental Coverage
- Vision Coverage
- Life Insurance
- 401(k) Plan
- Generous Vacation & Paid Sick Leave
- Seven Paid National Holidays & One Floating Holiday
- Paid Parental Leave (6 weeks after 12 months of employment)
- Adoption & Surrogacy Assistance
- Employee Assistance & Wellness Programs
- Short-Term & Long-Term Disability
- TDS Service Discounts
- Education Assistance
- Paid Volunteer Time
- Opportunity to participate in our Associate Resource Groups, which are designed to encourage community and facilitate professional development
Company Overview