Note: The job is a remote job and is open to candidates in USA. Plainfield Counseling Center is a compassionate organization dedicated to improving lives through accessible mental health care. They are seeking a Remote Administrative Assistant who will serve as the first point of contact for clients, ensuring a positive experience while supporting therapists with scheduling and administrative tasks.
Responsibilities
- Serve as the primary point of contact for prospective and existing clients via phone and email
- Schedule, reschedule, and coordinate appointments for multiple therapists
- Guide new clients through the intake process and assist with required documentation
- Verify insurance benefits and assist with basic billing and co-pay processing
- Maintain confidential client records with accuracy and professionalism
- Coordinate communication between clients and clinicians
- Monitor calendars to maximize scheduling efficiency
- Support general administrative projects and office operations as needed
Skills
- Excellent written and verbal communication skills
- Friendly, compassionate, and professional customer service approach
- Strong organizational and multitasking abilities
- High attention to detail and accuracy
- Comfortable learning new technology, including scheduling platforms and Electronic Health Record (EHR) systems
- Reliable high-speed internet and a private home office environment
- Ability to handle confidential information with discretion and professionalism
- Previous experience in an administrative, receptionist, customer service, or healthcare support role
- Experience with medical scheduling, insurance verification, or healthcare billing
- Familiarity with HIPAA regulations or healthcare privacy practices
- Interest in psychology, counseling, or behavioral health
Benefits
- Competitive salary
- Fully remote work environment
- Paid time off and holidays
- Health, dental, and vision insurance (where applicable)
- Professional development opportunities
- Supportive and collaborative team culture
- Opportunities for career growth
Company Overview