Note: The job is a remote job and is open to candidates in USA. Russell Tobin is an AI safety and research company seeking to hire an Accounts Receivable Analyst for a remote position. The role involves managing collections for a customer portfolio, ensuring timely payment of invoices, and serving as the primary contact for customer billing inquiries.
Responsibilities
- Execute end-to-end collection activities for assigned customer portfolio, following established dunning schedules and escalation procedures
- Proactively contact customers via phone, email, video conferencing, and SMS to secure timely payment of outstanding invoices
- Monitor aging reports and prioritize collection efforts based on balance, risk, and strategic importance
- Document all customer interactions and maintain accurate notes in the ERP/collection system
- Identify at-risk accounts and escalate to management with recommended action plans Customer Communication & Inquiry Management
- Serve as the primary point of contact for customer billing and payment inquiries
- Respond to customer questions regarding invoices, account balances, payment terms, and payment methods
Skills
- 3+ years of experience in accounts receivable, collections, or related finance role within a SaaS company, preferably a fast growth Tech company
- Strong understanding of AR processes including cash application, collections, and dispute resolution
- Excellent verbal and written communication skills with the ability to interact professionally with customers at all levels
- Experience with ERP systems (Workday, NetSuite, SAP, or similar)
- Proficiency in Microsoft Excel including pivot tables, VLOOKUP, and data analysis
Benefits
- Comprehensive healthcare coverage (medical, dental, and vision plans)
- Supplemental coverage (accident insurance, critical illness insurance and hospital indemnity)
- 401(k)-retirement savings
- Life & disability insurance
- An employee assistance program
- Legal support
- Auto, home insurance
- Pet insurance
- Employee discounts with preferred vendors
Company Overview