Note: The job is a remote job and is open to candidates in USA. MediaLab 3D Solutions is seeking an Account Manager to join their Customer Success Team. The role focuses on providing exceptional service to clients, managing accounts, and ensuring high levels of customer satisfaction while coordinating with production teams.
Responsibilities
- Work with the Sales team to transition project information to production
- Establish and nurture sustainable relationships with Clients
- Accept new projects, add and/or create proposals and enter into database
- Set and manage realistic Client expectations
- Review production products & processes with main Client contacts
- Schedule and manage projects throughout the production cycle
- Deliver clear and unambiguous collateral to Clients
- Provide Client status reports and deliver according to committed timeframe
- Request feedback from Clients periodically
- Resolve payment issues flagged by Accounting through strong client relationships
- Learn and adhere to predetermined Client standards/procedures etc
- Communicate regularly with Clients, remaining accessible, available and responsive
- Grow accounts through employment of a consultative sales approach with Clients, when appropriate, to increase sales
- Ensure the receipt of complete and accurate client information to facilitate the execution of client requests
- Maintain organization, thoroughness and accuracy for all project collateral
- Ensure deadlines are met and that the appropriate sense of urgency is conveyed to production
- Anticipate production/Client questions, needs & potential problems; develop solutions accordingly
- Forecast future projects & potential sales opportunities with the Builder Sales team
- Know how and when to escalate issues to Management and/or Sales
- Actively seek feedback and evaluation of performance from Clients
- Maintain a positive and professional demeanor, even under pressure
- Stay up-to-date on new products, offerings and industry information
Skills
- 1-3 Years Experience in Customer Service
- Proficiency in Microsoft Office Suite
- Microsoft Teams and/or Zoom Virtual Meeting Experience preferred
- 1+ Year of Remote Work Experience preferred
- Knowledge of CGI and/or Digital Media Experience, Architectural Terms, or Residential Real Estate a bonus, but not required
Benefits
- This is a fully remote position with daily interaction via Microsoft Teams with the Customer Success Team.
- Digital tools and equipment needed for this position will be provided.
- Occasional meetings in person in Tampa, FL may be required.
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