Datavant is the data collaboration platform trusted for healthcare. Guided by our mission to make the world’s health data secure, accessible and actionable, we provide critical data solutions for organizations across the healthcare ecosystem - including providers, health plans, researchers, and life sciences companies. From fulfilling a single patient’s request for their medical records to powering the AI revolution in healthcare, Datavanters are building the future of how data is connected and used to improve health.
By joining Datavant today, you’re stepping onto a driven and highly collaborative team that is passionate about creating transformative change in healthcare.
The Manager, Service Delivery – Quality & Training leads oversight of quality and training efforts across one or more assigned sites, ensuring timely, high-quality, and compliant ROI services. This leader oversees Supervisors and frontline teams, manages staffing and scheduling, drives operational quality improvement and training efforts, and ensures adherence to standardized workflows. The Manager serves as the operational heartbeat at the local level—owning throughput, quality, and training while partnering closely with ROI Operations and Account Management teams.
You will:
Design and lead a centralized QA strategy across all ROI operations (onshore, offshore, call center, and site-based teams)
Establish standardized audit methodologies, sampling models, and scoring frameworks aligned to SOPs and client requirements
Ensure consistent application of QA/QC processes for record release accuracy and compliance across all locations
Serve as the single point of accountability for enterprise quality performance
Oversee a central QA team responsible for auditing work across multiple accounts and facilities
Define audit cadence (pre-release, post-release, targeted audits) based on risk level and request type
Ensure audit findings are documented, trended, and escalated appropriately
Standardize quality scoring calibration sessions to ensure consistency across QA analysts
Develop and deploy centralized training programs for all ROI roles (processors, leads, call teams, offshore teams)
Align all training content to enterprise SOPs, client requirements, and system workflows
Ensure completion of mandatory onboarding and compliance training across all teams
Build role-based learning paths (e.g., new hire, cross-training, advanced audit readiness)
Partner with Operations to accelerate speed-to-productivity and reduce early-stage defects
Own enterprise-level quality dashboards and reporting
Track and analyze accuracy rates and defect types, unauthorized disclosure trends, audit volumes and pass rates
Provide standardized reporting packages for leadership and client reviews
Identify systemic issues vs. site-specific performance gaps
Lead enterprise root cause analysis (RCA) for recurring quality issues
Drive standardization of workflows, job aids, and audit criteria across all operations
Partner with Operations to implement corrective and preventive actions
Continuously refine SOP alignment and ensure updates are reflected in training and QA processes
Support scaling initiatives (new clients, offshore expansion, digital workflows) with standardized quality controls
Monitor and mitigate enterprise-level compliance risks, including unauthorized disclosures and audit failures
Ensure readiness for client and internal audits
Maintain centralized oversight of quality risks across all accounts and regions
Serve as the bridge between QA, Training, Operations, Compliance, and Product/Technology teams
Partner with Operations leadership to align performance expectations and accountability
Collaborate with Product/IT teams to improve QA tools, audit workflows, and reporting automation
Support client-facing teams with quality insights for business reviews
Lead and develop a centralized team of QA analysts and trainers
Establish clear roles, productivity standards, and audit expectations for the QA team
Drive consistency through calibration sessions, standard audit training and ongoing QA team development
Build a data-driven, performance-focused quality culture across the enterprise
Success Metrics
Achievement of quality metric SLAs and metrics
Improved defect and critical error rates
Reduction of unauthorized disclosure rates
Strong performance and engagement/retention of team
Training effectiveness and speed to quality
What you will bring to the table:
Deep ROI & Compliance Expertise
Enterprise QA Leadership mindset
Comfort using metrics and dashboards to guide operational decision-making
Strong understanding of HIPAA and regulated workflows
Problem-solving skills and the ability to respond quickly to quality/training needs
Identify process improvement needs and appropriate solutions
Training and enablement expertise
Risk management orientation
Ability to collaborate cross-functionally with onshore/offshore operations teams
Bonus points if:
You have experience with ROI workflows or EMR systems
You have led multi-site teams
You have experience with Lean or continuous improvement methodologies
We are committed to building a diverse team of Datavanters who are all responsible for stewarding a high-performance culture in which all Datavanters belong and thrive. We are proud to be an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.
At Datavant our total rewards strategy powers a high-growth, high-performance, health technology company that rewards our employees for transforming health care through creating industry-defining data logistics products and services.
The range posted is for a given job title, which can include multiple levels. Individual rates for the same job title may differ based on their level, responsibilities, skills, and experience for a specific job.
The estimated total cash compensation range for this role is:
$72,000—$78,000 USD
To ensure the safety of patients and staff, many of our clients require post-offer health screenings and proof and/or completion of various vaccinations such as the flu shot, Tdap, COVID-19, etc. Any requests to be exempted from these requirements will be reviewed by Datavant Human Resources and determined on a case-by-case basis. Depending on the state in which you will be working, exemptions may be available on the basis of disability, medical contraindications to the vaccine or any of its components, pregnancy or pregnancy-related medical conditions, and/or religion.
This job is not eligible for employment sponsorship.
Datavant is committed to a work environment free from job discrimination. We are proud to be an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status. To learn more about our commitment, please review our EEO Commitment Statement here. Know Your Rights, explore the resources available through the EEOC for more information regarding your legal rights and protections. In addition, Datavant does not and will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay.
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