Project Coordinator

Project Coordinator About the Role We're looking for a Project Coordinator to join RetailNext's PMO team and provide essential support to our Project Managers across strategic and high-volume deployments. This role sits at the center of how we deliver for our most important customers — keeping documentation sharp, milestones on track, and coordination running smoothly. You're detail-oriented to the point where errors genuinely bother you, and you take ownership of tasks without needing to be chased. You're a quick learner who's energized by getting things right, and you communicate honestly when something's off-track. You'd rather ask the right question early than fix a problem late. This is an early-career role with a defined path forward. The first six months are about building administrative excellence supporting Named Account customers; from month seven onward, you take on increased PM support responsibilities across strategic deployments. For someone who's organized, curious, and wants to grow into project management, this is the right place to start. Reports to: PM Team Leader Location: Remote, South Africa Working Hours: This role supports US-based customers and teams, so you'll work US business hours. In South African Time, that means Monday–Thursday: 3:00pm–1:00am and Friday: 2:00pm–6:00pm. You must be willing and able to work this schedule consistently. What You'll Do Named Account & Strategic Deployment Support Support Project Managers on Named Account customers and large-scale rollouts, keeping complex deployments on schedule Attend project meetings and customer calls, capture detailed notes, and distribute clear summaries to all stakeholders Maintain project documentation across all RetailNext platforms with consistent accuracy Track milestones, deadlines, and deliverables across multiple concurrent deployments Prepare status reports, dashboards, and project summaries for internal teams and external stakeholders Quote Processing & Deployment Coordination Generate accurate project quotes for large-scale deployments using established pricing models and customer-specific requirements Process bulk upload requests for multi-store Named Account rollouts, ensuring data accuracy and completeness Coordinate vendor communications, scheduling, and logistics for complex deployments Hardware, Logistics & System Administration Process hardware return requests and coordinate RMA activities with the Operations team Coordinate shipping schedules, delivery confirmations, and logistics tracking for high-volume projects Maintain accurate data in SmartOps and keep project tracking systems current Coordinate with Implementation Engineers on technical requirements and specifications PMO Team Support & Process Improvement Flex support across the PMO team as workloads shift — any PM running a high-volume or strategic deployment may call on you Identify workflow inefficiencies and bring concrete suggestions for how to fix them Create documentation and best practice guides based on hands-on coordination experience Support new team member onboarding and training program development Meet PMO KPIs and uphold SLAs around documentation accuracy, quote processing timeframes, and internal coordination standards What We're Looking For Required High school diploma or equivalent 0–1 years of administrative, coordination, or customer service experience Strong organizational skills and exceptional attention to detail Clear, professional written and verbal communication Proficiency in Microsoft Office and Google Workspace Ability to learn new tools and systems quickly Willing and able to consistently work US business hours: Monday–Thursday 3:00pm–1:00am SAST and Friday 2:00pm–6:00pm SAST Valued but Not Required Familiarity with CRM systems or project management tools (e.g., Salesforce, Asana, Jira) Experience working with enterprise software or in a SaaS environment Background in logistics, operations, or a customer-facing coordination role What We Offer A structured 12-month development path into project management — with clear milestones, real PM support responsibilities, and a defined trajectory for those who want to grow into a full PM role Direct exposure to enterprise-scale and Named Account deployments — most coordinator roles sit in the background; this one puts you at the center of RetailNext's most strategic customer work Real influence on how the PMO operates — you'll surface process gaps, contribute to playbooks, and help shape how the team works, not just execute what's already been decided Monthly Recharge Day Holiday Exchange Program Best Self Benefit Program Medical Insurance Work from Anywhere up to 90 days