About UJV
Who Are We?
Planning and managing a 5-star vacation from scratch requires expertise, cleverness, and a genuine passion for detail. That's what UJV is all about. UJV is a service-driven team of experts that work behind the scenes, engineering luxury travel experiences for advisors globally, so they can grow their business and fully satisfy their exclusive clients.
We are the luxury travel advisor’s right hand. How?
- UJV is a team of travel experts that advises and supports luxury travel advisors worldwide.
- We work behind the scenes as allies of top luxury travel advisors, to offer a 5 Star experience for their clients.
- We offer travel advisors the knowledge and tools needed to grow their business and better serve their exclusive clients.
- We offer an experience-centered service based on passion, expertise, integrity
- and attention to detail.
- We are willing to do the hard work in order to see our clients shine.
Role Mission
As Europe Product Coordinator, you own the operational layer that keeps UJV's European hotel and ground portfolio live, accurate, and growing. That means contract renewals, rate grid integrity, partner onboarding, and hands-on support for the PD Manager — without needing to be managed. You bring real knowledge of the European travel landscape: the hotels, the DMCs, the wholesalers. You're equally comfortable in Excel and on a vendor call. If you need a task list to stay productive, this role is not for you.
Key Responsibilities
- Regional Coordination: Serve as the day-to-day operational contact for European hotel and ground partners. Manage partner and internal sales interactions, ensuring product accuracy and issue resolution without bottlenecking the PD Manager.
- Hotel & Destination Onboarding: Lead the administrative and operational onboarding of new hotel properties into the UJV portfolio. Assist in launching new European destinations by coordinating contracts, rates, descriptions, and media assets.
- Ground Services Expansion: Support the growth of curated ground services — including private tours, transfers, and bespoke experiences. Source and evaluate providers in coordination with the PD Manager, with an eye toward quality-to-margin fit.
- Rate Grid & SR Maintenance: Own CSV and Excel rate grid management for ground product. Maintain system records (SR) for both hotel and ground, ensuring pricing accuracy across all booking and operational platforms.
- Contract Renewal Management: Coordinate year-over-year renewal of hotel and ground agreements in collaboration with the PD Manager. Track expiry timelines, initiate renewal conversations proactively, and ensure executed agreements are filed and reflected in systems.
- Competitive Price Shops: Conduct targeted price benchmarking against competing wholesalers and OTAs as needed. Deliver clean, actionable data to the PD Manager to support rate strategy and negotiation.
- Admin, Reporting & File Organization: Generate reports, maintain organized file structures, and manage Asana task queues for ground operations. Support ad hoc projects, contract reviews, FAM trip logistics, and webinar coordination as required.
Core Competencies
- Experience: 1–3 years in a B2B travel environment — wholesale, DMC, or tour operator. Enough to know how the industry works without needing the fundamentals explained.
- European Product Knowledge: Working familiarity with luxury European hotels, DMCs, and ground operators across key destinations. Ability to evaluate product quality and portfolio fit.
- B2B Travel Operations: Hands-on understanding of wholesale travel mechanics — contracts, allocations, rate grids, and overrides. Not theoretical; you've worked in these systems.
- Rate & Data Management: Proficiency in Excel and CSV-based rate structures. Clean, accurate data management under volume and deadline pressure.
- Partner Communication: Comfortable leading vendor calls, handling partner queries, and resolving issues without escalation. Professional and direct tone.
- Organised Execution: Strong follow-through across multi-stream workloads. Uses tools like Asana effectively; nothing falls through the cracks.
What Success Looks Like
At 90 Days:
- All active hotel and ground rate grids are accurate, complete, and filed correctly.
- You have independently handled partner calls and resolved operational queries without escalation.
- Asana ground task queues are managed with zero overdue items.
- You know the active European portfolio well enough to field basic product questions from the sales team.
At 6 Months:
- Annual contract renewals are in progress or completed ahead of schedule, with no lapses.
- At least one new hotel or ground operator is onboarded through your coordination.
- The PD Manager relies on you to own the operational layer — she is focused on strategy, not chasing data.
- You have contributed meaningfully to at least one FAM or webinar execution.
Who This Role Is Not For
- Candidates who treat data entry as beneath them — this role requires precision and volume.
- Anyone without working knowledge of European hotel tiers, DMC structures, or wholesale pricing mechanics.
- People who need clear task lists to function — this role rewards initiative over instruction.
- Those who prefer to work purely in the background — you will be on calls with partners and must represent UJV credibly.
- Candidates who haven't worked in a travel trade or B2B travel environment; the learning curve without that foundation is too steep for this role.
Candidates located outside the United States will be engaged under an independent contractor agreement. You will be responsible for managing your own social security and taxes in accordance with the regulations of your home country. Please take this into consideration before applying.
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