Company: Kenco
Job description: Description :About the PositionThe PC Support Technician II provides technical support in a service desk environment to a wide variety of users with complex and non-routine hardware and software issues. Support is provided in a variety of modes (i.e. phone, remote desktop, in-person, etc.) and users (i.e. warehouse to C-suite). Also responsible for ensuring the secure and efficient management of endpoint devices across the organization. Key responsibilities will also include deploying and managing endpoints using tools like Microsoft Intune, Microsoft Autopilot, and JAMF Pro, while ensuring alignment with organizational security standards. The individual will function as a resource to team members for escalated issues.Functions
- Installs, identifies, diagnoses/troubleshoots and resolves escalated issues related to IT applications (i.e. software, hardware, internet, etc.), including issues related to system updates and makes recommendations to correct or escalate to internal resources for further corrective action. Communicates solutions to end-users and maintains appropriate logs.
- Provide directions and training for Tier I and Tier II technicians and other staff by identifying best practices to use software applications and troubleshoot complex issues. On escalated and complex computer-related issues, takes the lead in determining severity of issue, troubleshooting and resolution.
- Manage patch and software distributions, consult on security configurations, and provide critical reports on system health and compliance.
- Manage Windows and third-party software patching, ensuring patches do not introduce risks to the environment.
- Maintain documentation of patch deployment, including testing, validation, and follow-up remediation.
- Automate routine tasks, such as software installations, patching, and reporting, to improve efficiency and consistency
- Deploy, configure, and manage endpoints across diverse operating systems and device types using Microsoft Intune, Microsoft Autopilot, and JAMF Pro.
- Implement, manage, and enforce security policies through Microsoft Defender for Endpoint.
- Work closely with Network, Security, System, and Help Desk teams to ensure seamless operation and coordination of endpoint management tasks
- Serve as a subject matter expert in project-related tasks involving endpoint management and security.
- Provide on-call support for help desk calls after hours. May be required to work a rotating weekend schedule.
- Other duties related to managing and patching endpoints
- Associate Degree in Computer Science or related field or equivalent years of experience in a technology-related field.
- Minimum of 3 years’ experience providing high-level computer support in a corporate environment.
- Advanced skills supporting and configuring MAC and other Apple products required. MAC certifiication a plus.
- Expert user of Microsoft Productivity Software (i.e. Outlook, Word, Excel, PowerPoint and Access)
- Prior experience supporting all hardware peripherals (i.e. computers, printers, RF equipment, etc.) in a network environment.
- Action Oriented - Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.
- Collaborates - Building partnerships and working collaboratively with others to meet shared objectives.
- Decision Quality - Making good and timely decisions that keep the organization moving forward.
Expected salary:
Location: Chattanooga, TN
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