Patient Support Specialist

Job Title: Patient Support Specialist

Job Code: [DMR-MMC]

Position Type: Part-Time

Work Hours: Monday - Thursday: 9:00 AM – 2:00 PM EDT and Friday 8:00 AM – 12:00 PM EDT (Hours may vary slightly based on business needs)

Salary rate: $5-$6 per hour

Job Responsibilities:

• Schedule, coordinate, and confirm patient appointments.
• Send appointment reminders and follow up with patients as needed.
• Assist in managing provider schedules to ensure efficient patient flow.
• Maintain accurate and up-to-date patient records using Allscripts/Veradigm PM and EHR systems.
• Ensure all patient information is documented appropriately and in compliance with privacy regulations.
• Review and update patient demographics, insurance information, and medical records.
• Respond professionally to patient inquiries via phone, email, and other communication channels.
• Provide timely assistance regarding appointments, medication requests, and general healthcare-related questions.
• Deliver compassionate and patient-centered support while maintaining confidentiality.
• Serve as a liaison between patients, healthcare providers, pharmacies, and other medical professionals.
• Coordinate referrals, follow-ups, and patient care activities as directed.
• Process medication prior authorization requests using CoverMyMeds.com and other applicable platforms.
• Communicate with insurance companies, pharmacies, and providers to obtain authorization approvals.

Requirements

• At least 1 year of proven experience in patient coordination, care management, medical administration, or as a Medical Virtual Assistant.
• Active Registered Nurse (RN) license strongly preferred.
• Previous experience using Allscripts/Veradigm PM and EHR or similar electronic health record systems.
• Experience with CoverMyMeds.com or comparable prior authorization platforms.
• Excellent verbal and written English communication skills.
• Relevant healthcare, clinical, or medical administrative experience.
• Strong organizational skills and attention to detail.
• Ability to work independently in a remote environment.

Basic requirements

• Must be proficient in speaking and writing English very clearly
• Must have relevant work experience
• Be able to submit an NBI clearance and/or Local Police Clearance background check before onboarding [mandatory]
• Must be available for video meetings with your camera on (when needed)

Technical requirements

• Device: Reliable laptop or desktop computer.
• Internet: High-speed connection (minimum 25 Mbps).
• Audio: Noise-canceling headset.
• Video: Webcam for virtual meetings.
• Workspace: Quiet, professional environment.

Benefits

• Dedicated HR & Contractor Support Team: Access to world-class support for questions, guidance, contract matters, and client communication.
• Premium VPN Access (Optional): A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks.
• HIPAA & Cybersecurity Training + Certification (Provided): Access to our internal HIPAA compliance training, cybersecurity modules, and certification to help you confidently handle PHI for U.S. healthcare clients.
• Top 1% VA Performance Training: Access to our proprietary training on communication, client management, productivity systems, and best practices to help you become a top-performing VA and increase long-term client retention.
• Client-Approved U.S. Holidays: Contractors may take U.S. holidays off according to the client’s needs and schedule.
• Client-Approved Paid or Unpaid Time Off: Time off may be granted by your client. Paid time off is optional and only if offered by the client.
• Access to Tools & Resources: Templates, workflow guides, productivity tools, and client-specific SOP support to help you perform at your best.
• Optional Performance-Based Incentives: Some clients may offer bonuses, incentives, or increased hours based on your performance.

These are optional resources and client-approved allowances available to you as an independent contractor. Any resources, trainings, or allowances listed are optional contractor perks and not employee benefits.

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