beBright is seeking a dedicated and personable Patient Relations Specialist.
WHO WE ARE:
At beBright, smiles are the most important part of every day. Founded with the purpose of creating smiles and providing superior dental outcomes with a dual specialty integrated care model, beBright is a leader in pediatric dentistry and orthodontics. Our doctor-owned and led shared services organization is centered around providing administrative and operational support with unlimited growth opportunities.
KEY RESPONSIBILITIES:
Patient Outreach:
• Conduct outbound outreach to patients regarding outstanding balances and follow up until each balance is resolved.
• Set up and document patient payment arrangements during outreach.
Inbound Balance Calls:
• Answer inbound patient calls regarding balances, statements, and payment questions.
• Resolve billing inquiries and process patient payments over the phone.
Documentation:
• Accurately log all patient interactions, commitments, and payment arrangements in the patient ledger.
QUALIFICATIONS:
• High school diploma or equivalent (Associate or Bachelor's degree in a related field is a plus).
• Minimum of 2 years of experience in patient billing, patient financial services, front desk, or a call-based customer service role.
• Clear, patient, and professional phone communication, especially regarding financial conversations.
• Comfort setting up payment arrangements and handling balance conversations with empathy.
• Familiarity with at least one dental practice management system, with willingness to cross-train.
• Bilingual is a plus.
BENEFITS:
• Competitive salary commensurate with experience.
• Comprehensive benefits package including health insurance, dental coverage, and vision benefits.
• Retirement savings plan with employer safe harbor program
• Paid time off and holidays.
• Continuing education opportunities to enhance skills and knowledge in revenue cycle management.