Job Responsibilities:
- Primary contact for all customer experience reporting and complaint handling activities related to Company services or products
- The individual is responsible for independently receiving, documenting, investigating, and coordinating responses on complaints
- Ensures timely investigation of and response to complaints
- This involves initiating and participating in investigations and corrective action arising from customer complaints
- Maintains current and complete complaint files
- Read and comprehend simple instructions, short correspondence, and memos
- Write simple correspondence
- Effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization
- Add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
- Compute rate, ratio, and percent; draw and interpret bar graphs
- Apply common sense understanding to carry out instructions furnished in written, oral, or diagram form
- Must be able to exercise judgment within generally defined practices and policies in selecting methods and techniques for obtaining solutions
- Internet: high speed (min 25mbps), hard wired, <50ms, <5% deviation
- Processor: Intel Core or Intel Pentium >2GHz
- Memory:4 GB+ of RAM
- Browser:IE, Chrome, Safari, Firefox
- Operating System:Win10 1909, MacOS 10.15
- Monitor: dual monitors each capable of displaying 1024x768 pixels
- Sound: sound card installed (standard in most computers)
- Virus Protection: up-to-date anti-virus protection installed, always scan mode
- Headset: USB noise-cancelling headset
- Accessories: wireless mouse, keyboard
- Webcam
Education and Experience:
- High school diploma or general education degree (GED), or one to three months related experience and/or training, or equivalent combination of education and experience
Originally posted on Himalayas
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