TheGuarantors is a cutting edge fintech company setting the standard in rent coverage with unrivaled insurance products. We're looking for a Partner Success Associate to support our clients, responsible for training, account management and driving revenue through the use of our products.
Requirements
- Service and support existing and new contracted clients
- Perform in-person and virtual presentations with leasing agents and property managers
- Monitor our B2C referral pipeline and support B2B clients as their residents consider our services
- Train clients on our products and ensure full understanding, helping to answer any questions via the phone, email, or in-person
- Meet or exceed assigned quota & KPIs on a monthly basis
- Collect customer feedback on product, process and pricing changes
- Maintain customer records in CRM
- Hold site visits with partner buildings in your vicinity
- Help with local in person events
- Occasional travel to our headquarters in NYC
Benefits
- Medical, dental, & vision insurance, beginning day one
- Health savings account with employer contribution
- Generous PTO and paid holidays
- Flexible working hours
- 401(k)
- Paid parental leave
- Company sponsored short and long term disability
- Flexible spending accounts (healthcare, dependent care, commuter)
- Competitive salary
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