The Managing Director of Web & Brand is a senior business leader accountable for client impact, delivery excellence, and commercial performance across the Web & Brand portfolio.
This role is responsible for driving profitable growth through retention, expansion, and strong delivery. The Managing Director serves as the executive sponsor for key clients, a builder of high-performing teams, and a critical partner in scaling the practice through delivering exceptional client outcomes across SMB, Mid-Market and Enterprise clients.
Success in this role requires strong judgment across executive client leadership, revenue growth, and delivery execution.
What You'll Do:
Client Leadership
Serve as executive sponsor for priority and enterprise accounts, with accountability for client satisfaction, retention, and growth across the portfolio
Build and deepen relationships with senior client stakeholders, positioning the agency as a strategic long-term partner
Lead executive-level conversations that connect digital investments to measurable business outcomes, including revenue growth, pipeline acceleration, and operational efficiency
Adapt engagement strategies based on client size, complexity, and maturity, ensuring the right level of senior involvement, structure, and commercial focus across the portfolio
Step into complex, high-risk, or at-risk engagements across the portfolio to provide direction, strengthen client confidence, and protect account value
Commercial Ownership & Growth
Drive revenue growth across the Web & Brand portfolio, with accountability for account expansion and contribution margin performance
Set and lead clear account growth plans, including upsell, cross-sell, and service diversification targets (e.g., CRO)
Identify and convert high-value growth opportunities within existing client relationships
Play a leading role in new business development, including pitches, RFP responses, and shaping solutions for complex engagements
Delivery Excellence & Quality Assurance
Ensure delivery performance across the portfolio, including quality, timelines, and client outcomes
Define and implement clear delivery standards for complex, multi-disciplinary engagements, including thoughtful integration of AI into client work
Step into underperforming engagements to reset direction, remove obstacles, and restore momentum
Partner closely with leaders across Account & Project Management, Strategy, Design, & Development to ensure alignment between client strategy, scope, and execution
Improve delivery processes and ways of working to increase consistency, speed, and quality
Financial, Pricing & Operational Leadership
Own and drive financial performance across the portfolio, including contribution margin, utilization, revenue mix, and forecast accuracy
Influence pricing strategy and deal structuring in partnership with Sales, ensuring scopes and pricing models align with delivery realities and margin targets
Make commercially sound decisions across scope, resourcing, and timelines to optimize profitability while maintaining high-quality client outcomes
Partner with Project Management and Operations to improve forecasting, resourcing, and allocation decisions, leveraging internal tools and data systems (e.g., Apollo, ClickUp, and related systems)
Identify and address operational inefficiencies that impact margin, scalability, or delivery quality
Organizational Scaling & Structure
Partner with executive leadership to evolve team structure in support of growth and increasing client complexity
Establish clear ownership and decision-making across accounts, teams, and functions to improve accountability and execution
Align talent, structure, and operating processes to support larger, more complex engagements
Team Leadership, Change & Capability Building
Lead and evolve the Account Management function as a commercially strong, strategically driven discipline that directly contributes to revenue growth and client retention
Spearhead cross-functional operating model improvements across Project Management, Strategy, Design, and Development to drive more efficient, scalable, and predictable client delivery
Directly manage and develop senior leaders with clear ownership of business performance, client outcomes, and operational excellence
Establish and reinforce performance standards, operating cadence, and accountability frameworks that scale with business growth
Drive a high-performance team culture by improving clarity, accountability, and morale, while reinforcing behaviors that align with company values and client impact
Coach and elevate leaders to strengthen commercial thinking, decision-making, and cross-functional collaboration, ensuring teams operate as an integrated system rather than siloed functions
Direct reports my include Senior Manager, Account Management (2) and Account Director (1).
What Success Looks Like:
Increased client retention and account expansion across the portfolio
Stronger executive client relationships and more confident leadership across key engagements
Improved contribution margin through stronger delivery and resourcing decisions
Clear leadership accountability and operating discipline within Account Management
Measurable gains in delivery consistency and client satisfaction
Greater autonomy and effectiveness across account and project teams
What You'll Bring:
15+ years of experience in a digital agency or similar client services environment, with proven experience leading and growing large, complex client portfolios
Proven track record of growing multi-million dollar accounts or business units
Experience leading cross-functional teams at scale (Account, PM, Strategy, Design, Development)
Strong commercial and financial acumen, including experience managing a P&L, forecasting, and resourcing decisions
Ability to operate across strategy and execution, from executive client dialogue to delivery oversight
Experience with modern web platforms such as Shopify, Wordpress, and/or Drupal preferred
Benefits and Perks We Provide
Remote Workplace. You have the option to work at our office in Boston or remotely in one of these states: AZ, CA, CO, CT, FL, ID, IL, KY, ME, MD, MA, MI, MO, NV, NH, NJ, NY, NC, SC, OH, OK, PA, RI, TN, TX, UT, VT, VA.
Paid Time Off. Receive generous paid vacation benefits that increase each year you’re with us, 12 Company Holidays, and Summer Fridays from Memorial Day through Labor Day.
401K + Match. 401K plan with 4% Safe Harbor employer match after one year of employment and financial literacy services provided through our retirement provider.
Life Insurance Benefit. No-cost coverage to ensure peace of mind for your family.
Short Term Disability Benefit. We've got you covered if you need to be OOO with an illness or injury that keeps you out of work.
Healthcare. Choose from several competitive healthcare plans for you and your family with 80% employer coverage for all medical and dental premiums, 100% employer coverage for vision, and the option to participate in the FSA program.
Commuter Benefits. Allocate pre-tax funds towards your commute to save up to 40% per year in transportation expenses.
Continuing Education. Access to monthly team-led webinars, exclusive 829-cohort based learning, digital course platforms, and funding opportunities to attend national conferences and events.
What We Believe
At 829 Studios, we boldly embrace diversity, inclusivity, and equal opportunity. Our goal: a team rich in backgrounds, perspectives, and talents. Why? Because inclusivity powers our brilliance and client success. We are an Equal Opportunity Employer that is committed to equal employment opportunities regardless of race, religion, creed, color, sex, pregnancy, sexual orientation, gender, gender identity, national origin, disability, mental illness, age, ancestry, genetic information, military service, or any other status protected under applicable federal, state, or local laws.
Who We Are
829 Studios is a Boston-based integrated digital marketing agency with a mission to propel organizations to unlock their full potential and accomplish their most ambitious goals. We harness the power of logic with magic – a balance of data-driven strategy and brand-focused creative. We partner with diverse organizations across various industries and our client list encompasses venture-backed start-ups, publicly traded companies, non-profits, and more. By committing not only to our growth as a company, but the development of our employees and teams’, we have created a collaborative environment that fosters ingenuity and promotes diversity, equity, inclusion, and belonging values within our community. 829 has been recognized as one of the nation’s top agencies by the Inc. 5000 Fastest-Growing Privately Held Companies, Adweek 100 Fastest-Growing Digital Agencies, Boston Business Journal's Fast 50 (Massachusetts' 50 Fastest-Growing Private Companies), HubSpot's Top Digital Agencies list, and a we are and employee-certified Great Place to Work.
Salary Range: $140,000-$200,000
We determine compensation based on experience, demonstrated skills, and current market conditions at the time of hire to ensure fairness and consistency across roles. Actual compensation will depend on experience and may be adjusted based on skills, qualifications, and alignment with the scope and impact of the role.
Compensation Range: $140K - $200K
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