The Supply Strategy & Operations Manager is a critical leadership role at the intersection of strategy and execution. You will own our entire supply-side ecosystem: building and managing relationships with national, regional, and local delivery service providers (DSPs); defining the strategy for how we grow and optimize our supply network; and driving the operational rigor needed to hit best-in-class delivery performance metrics.
What You'll Own
Supply Strategy
- Define and execute a multi-tier DSP network strategy across national, regional, and local providers to ensure coverage, redundancy, and cost efficiency.
- Identify white-space markets and capacity gaps; lead the sourcing and onboarding of new DSP partners.
- Build frameworks for DSP tiering, preferred partner programs, and volume allocation based on performance and strategic fit.
- Partner with leadership on pricing, margin, and supply economics to inform long-range business planning.
DSP Relationship Management
- Serve as the primary point of contact for key DSP partners, building trusted, long-term relationships with owner-operators and national account teams.
- Negotiate contracts, SLAs, and commercial terms with carrier partners.
- Lead regular business reviews with strategic DSPs, driving accountability against performance targets and surfacing mutual growth opportunities.
Supply Operations & Performance
- Own core supply KPIs end-to-end, including successful delivery rate, on-time delivery (OTD), cancellations, refund rates, and DSP support ticket resolution.
- Establish and maintain DSP scorecards; drive structured performance improvement plans (PIPs) for underperforming partners.
- Lead cross-functional initiatives with Product, Engineering, Merchant Success, and Support to resolve systemic supply issues.
- Build and maintain operational playbooks for DSP onboarding, incident management, and capacity surge response.
- Analyze delivery data to identify root causes of failure, surface insights, and implement operational improvements at scale.
Requirements
- 5+ years of experience in technology, logistics, supply chain, carrier management, or last-mile operations.
- Proven track record managing external partners or vendor relationships in a performance-driven environment.
- Strong analytical skills — comfortable building models, interpreting data, and translating findings into decisions.
- Exceptional communicator with the ability to negotiate, influence, and build trust with external operators and internal stakeholders alike.
- Experience with DSP networks, gig delivery platforms, or courier operations is a strong plus.
- Startup or scale-up experience; you thrive in ambiguous environments and can build structure where little exists.
- Bias toward action — you don't wait for perfect information to move forward.
- SQL or data visualization skills (Tableau, etc.).
- Experience structuring and negotiating carrier contracts or MSAs.
Benefits
Investing in you 🙏
- Competitive Salary, Stock Options, and Performance-based Bonuses
- Fully Remote
- Comprehensive Medical, Vision and Dental Insurance
At , we value diversity. We are an equal opportunity employer: we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Originally posted on