Overview
The Manager, Professional Services is responsible for the success of the symplr Project Management team. This role leads and develops a team of highly skilled Project Managers, establishes delivery standards and best practices, and ensures consistent, high‑quality execution across all customer implementations and service engagements.
Duties & Responsibilities
- Oversee project delivery across the Services portfolio to ensure consistent, high‑quality execution and customer outcomes
- Provide leadership and support to Project Managers during client interactions, escalations, and complex delivery scenarios
- Work collaboratively across symplr teams to ensure smooth project execution, clear handoffs, and aligned delivery expectations
- Identify, propose, and lead process improvement initiatives related to workflows, delivery standards, methodologies, and inter‑department handoffs.
- Develop, evaluate, and monitor key performance indicators across the team to include but not limited to billable utilization, revenue, resource management and time to start on projects
- Manage and monitor resource planning and scheduling across the PMO to ensure balanced workloads and optimal staffing
- Provide guidance and feedback to encourage and promote team member’s success and growth through regular developmental conversations
- Understand and champion practices and processes within immediate area of responsibility to stakeholders within and outside of the team
- Participate and provide input on strategic initiatives at the department-level
- Lead, monitor, and communicate strategic initiatives to the team and key stakeholders
- Perform other duties as assigned to support the success of the PMO and Services organization.
Skills Required
- Hold a bachelor’s degree or equivalent experience.
- Bring at least five years of experience in a related field as an individual contributor and one to two years leading people or project teams.
- Demonstrate strong proficiency with Microsoft Office, particularly Excel, to support reporting, analysis, and operational planning.
- Manage time, resources, and priorities effectively in a fast‑paced, multi‑project environment.
- Apply strong leadership and interpersonal skills to foster a productive, collaborative, and high‑performing project management team.
- Use outstanding analytical, critical‑thinking, and problem‑solving skills to support project governance and delivery excellence.
- Collaborate effectively with both technical and non‑technical stakeholders across the Services organization.
- Demonstrate effective conflict‑management skills to navigate escalations and support project teams.
- Influence and guide customers and internal stakeholders with confidence, clarity, and professionalism.
- Ability to effectively influence and guide customers
Desired Skills and Qualifications:
- Exposure to AI‑enabled tools or platforms used in project management, resource planning, forecasting, or delivery optimization
- Experience working in healthcare technology or other regulated industries where compliance, data sensitivity, and workflow complexity shape project delivery
Min
USD $110,000.00/Yr.Max
USD $130,000.00/Yr.Originally posted on