About Us
At Netwrix, our mission is to revolutionize data security by placing identity at the core - providing unparalleled visibility and control. Engineered and supported by over 900 highly talented, motivated employees and hundreds of trusted partners in nearly every geography, Netwrix solutions are relied upon daily by security professionals across more than 13,500 organizations in over 100 countries around the world.
Over the past two decades, Netwrix has expanded its market presence through innovation, organic growth, and strategic acquisitions, and are proud to be backed by renowned private equity firms, TA Associates and Centerbridge Partners. Netwrix maintains a global presence, fostering a remote-first work environment while encouraging and facilitating frequent face-to-face interaction with colleagues, customers, and partners.
Position Overview
At Netwrix, we are passionate about technology and working with our diverse customers to deliver successful outcomes. The Netwrix Professional Services Organization’s mission is to deliver exceptional experiences and valuable business outcomes to our customers and partners. Platform adoption, solution design, and project success are our guiding principles, the results of which are customer retention, increased expansion opportunities, and improved customer advocacy.
As a Professional Services Manager at Netwrix, you will manage multiple projects and/or a delivery team with accountability for execution quality, timelines, and customer satisfaction. Oversee resource planning, manage delivery risks, and support pre-sales scoping as needed. Balance people leadership with operational oversight and drive consistency in delivery practices.
Responsibilities
- Manages delivery across multiple concurrent projects or customer engagements. Anticipates dependencies and delivery risks and implements mitigation strategies. Supports project managers and team leads in complex engagements.
- Leads consistent execution of standard service offerings. Ensures repeatability, documentation quality, and knowledge reuse across engagements. Monitors adherence to delivery standards and improves offer consistency.
- Owns resolution of customer escalations. Coordinates resources, performs root-cause analysis, manages stakeholder communication, and implements corrective actions. Captures lessons learned for risk mitigation.
- Forecasts team capacity based on pipeline and active demand. Balances workloads and recommends staffing actions (hire/contract/shift coverage). Partners with stakeholders to manage near-term and long-term capacity risks.
- Validates delivery plans and solution designs to ensure feasibility and customer alignment. Partners with product and engineering to address delivery constraints and ensure maintainable solutions.
- Leads teams through structured planning and issue resolution. Builds an inclusive culture while driving performance. Ensures role clarity, coaching cadence, and consistent execution against commitments.
- Track delivery KPIs, utilization rates, delivery cycle time, and forecast trends for leadership reporting.
- Contribute to cross-functional collaboration, acting as the delivery voice in account planning, renewals, and solution alignment.
- Manage subcontracting partner resources, contributing to onboarding/certification, skill development, and role clarity, as extensions to the Netwrix Professional Services team.
Qualifications
- Bachelor’s degree in Business, Engineering, Information Systems, or related field preferred; equivalent experience in services delivery or technical consulting acceptable.
- Experience in Software Professional Services leadership, project management, consulting, or client-facing software implementation.
- Working knowledge of project planning, scheduling, and delivery tracking methodologies.
- Demonstrated ability to manage timelines, deliverables, and dependencies with limited supervision.
- Strong stakeholder communication skills and the ability to build effective working relationships with customers and internal teams.
- Experience identifying risks and issues and escalating appropriately to support successful project outcomes.
- Ability to work directly with customers, resource managers, and consultants to ensure expectations are managed against contract responsibilities.
- Experience with managing projects governed by a statement of work as well as working with professional services back-end administration and reporting.
- Strong services-oriented administration background.
- Able to take a consultative approach and make sure scope and project boundaries are maintained.
- Proficiency with basic project reporting, data tracking, and documentation practices.
- Salesforce.com, Mavenlink/Kantata and Office apps - advanced skill level.
Beneficial certifications:
oCompTIA A+, Security+
oCISSP
oAWS Certified Cloud Practitioner / AZ-900 Microsoft Azure Fundamentals
oITIL Foundation
Our Values
At Netwrix, our values guide every action:
- Next-Level Customer Focus -Customers first, always. We listen, protect, and go the extra mile— because their success is our mission.
- Excellence - We set high standards and take pride in delivering exceptional results. We celebrate wins, seek constant improvement, and address shortcomings professionally.
- Transparent Ownership - We celebrate our successes, own up to our mistakes, communicate openly, and face challenges head-on with a genuine commitment to doing the right thing.
- Winning with Clear Thinking - We value clarity, find straightforward solutions to complex problems, and make swift, effective decisions.
- Relentless Innovation - We continually seek better ways to serve our customers and stay ahead. We foster creative thinking, and we embrace new approaches.
- Industry-Leading Expertise - We take pride in our expertise and continuously seek to learn and share knowledge, striving to be the trusted experts our customers rely on.
- eXceptional Together - We believe in the power of collaboration and diverse perspectives. By valuing each other’s strengths, we achieve outcomes that surpass individual contributions.
Join us in a culture where integrity, respect, and hard work are foundational. Be part of a team dedicated to making a lasting impact.
Why You’ll Love Working at Netwrix
- Competitive Health Benefits
- Continuous Learning and Development Opportunities
- Team-Oriented, Collaborative, and Innovative Work Environment
- Regular Company Town Halls to Keep You Informed
- Opportunities for Career Growth and Advancement
We pride ourselves on a culture that truly values employee input across various backgrounds and experiences. We look forward to welcoming new talent who can help us further our mission.
Netwrix Corporation and its wholly owned subsidiaries are Equal Opportunity Employers (EEO) and welcome all applicants for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other protected characteristic under applicable law.
Please let us know if you require any accommodation.
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