Legal Operations Manager

Dropbox is seeking a highly organized and strategic Legal Operations Manager to join our Legal team. This individual will play a critical role in supporting the operational infrastructure that underpins our commercial legal function. You will manage and optimize multiple legal systems, partner cross-functionally with internal teams, and serve as a key driver of efficiency and innovation across the legal organization.

The ideal candidate brings deep experience in legal operations, is technically proficient in legal platforms like Ironclad and ServiceNow, and thrives in a collaborative, fast-paced tech environment. This role is highly visible and provides a unique opportunity to shape how Dropbox’s Legal team operates today and scales for tomorrow.

Operational Strategy & Execution

• Design and lead legal team workflows, policies, and processes to improve efficiency.
• Implement and manage legal technology tools (e.g., CLM, eBilling, matter management).
• Drive legal department KPIs, reporting, and dashboards to measure performance and value.

Vendor Management

• Oversee outside counsel and legal vendor engagements, onboarding, and billing.
• Manage legal team’s tech stack and collaborate with IT as needed.

Cross-Functional Collaboration

• Partner with IT, Finance, Procurement, Compliance, and other key teams on operational initiatives.
• Ensure smooth communication between Legal and business stakeholders.

Knowledge Management

• Maintain centralized repositories for contracts, templates, policies, and legal knowledge.

Project & Change Management

• Lead or support legal projects from planning to execution, including process improvement and change adoption.
• Identify opportunities for automation and implement solutions to reduce manual workload.

• 8+ years of experience in legal operations, strong track record for project management, or operations roles within a legal department or law firm.
• Tech industry experience and familiarity with commercial transactions strongly preferred.
• Background experience with legal systems and technologies such as Ironclad, ServiceNow, and Brightflag knowledge are a plus, but not required.
• Strong track record for project management and process optimization.
• Excellent communication, collaboration, interpersonal and organizational skills.
• Eagerness to learn new things and ability to navigate complicated and nuanced issues.
• Familiarity with contracting and procurement processes, as well as with negotiating, drafting and advising clients on commercial contracts is a plus but not required.
• BA/BS from a top university and excellent academic credentials.

• Strong preference for this candidate to have previously worked in tech and virtual first — to understand the fast paced style of collaborating quickly, being agile, embracing change, and knowing how to obtain urgent approvals and input.

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