Miratech is a global IT services and consulting company seeking an experienced Amazon Connect Engineer to design, build, and optimize advanced contact center solutions on AWS.
Requirements
- 2+ years of hands-on experience designing and building Amazon Connect contact flows with DynamoDB, Lambda, and Lex Bots.
- Proven expertise in Amazon Connect, including portal widget integration, CRM integration, chatbot development, email, and SMS solutions.
- Strong experience in call routing design (routing profiles, queues, callbacks, emergency messaging, and dynamic business hours/holiday routing).
- Skilled in building AWS Lambda-based custom logic for enhancing contact center operations.
- Proficiency in Python, Node.js, or Java with AWS Lambda API integration.
- Familiarity with version control tools (GIT, GitHub, TFS).
- Experience with CI/CD tools such as Terraform, CloudFormation, or GoCD.
- Strong problem-solving, debugging, and troubleshooting abilities.
- Excellent communication and collaboration skills with cross-functional teams and stakeholders.
Benefits
- Competitive Pay and Benefits
- Work From Anywhere Culture
- Growth Mindset
- Global Impact
- Welcoming Multicultural Environment
- Social Sustainability Values
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