Join Our Team: Entry-Level Enrollment Agent - Make a Difference in the Community
### Job DescriptionWe're seeking a highly motivated and empathetic Entry-Level Enrollment Agent to join our team at Experiential. As a key member of our team, you will play a vital role in helping low-income households access essential communication tools through the Federal Lifeline Program. This is a remote opportunity that offers a competitive salary, flexible work arrangements, and opportunities for growth and development.
At Experiential, we're passionate about creating a positive impact in the community. As an Entry-Level Enrollment Agent, you will be responsible for welcoming new enrollees, providing education on the Federal Lifeline Program services, and ensuring that consumers are qualified for the program. You will also be the primary point of contact for handling enrollment appointments, managing customer relationships, and escalating complex issues.
If you're a team player with excellent communication and interpersonal skills, we encourage you to apply. Our ideal candidate is a creative problem-solver with a strong work ethic, a positive attitude, and a passion for making a difference in the community.
- Welcome new enrollees and provide an overview of the Federal Lifeline Program services, processes, and ensure that the consumer is qualified for the program
- Maintain high levels of confidentiality with sensitive client information
- Act as the primary point of contact responsible for handling all enrollment appointments
- Manage customers with care, sincerity, and empathy toward their issues and escalate any that you may need additional resources to resolve
- Empathize and deescalate consumer concerns with sincerity, understanding, and care
- Utilize provided tools and resources to effectively educate consumers on the benefits provided by the Federal Lifeline Program
- 1-2 years of experience in Consulting, Customer Service, Benefits Enrollment, Member Services, or sales preferred
- Degree in Communications, Psychology, Marketing, Business Management or related fields
- Ability to maintain a positive attitude, even in times of stress
- Agile thinker and decision-maker
- Impeccable professionalism and communication with clients, management, and fellow staff
- Excellent organizational skills with keen attention to detail and follow-through in a role that leaves limited opportunity for errors
- Community involvement and the ability to make a difference
- Competitive compensation, bonuses, and incentives
- Team building activities
- Traveling opportunities for top performers
- Holiday closings
Ready to join our team? Click the link below to apply now and we'll be in touch soon!
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