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Here at Royal, we recognize that our employees are the key to our success! Royal is invested in their employees and rewards individuals for helping us achieve our objectives and maintain our service levels and industry leading reputation for providing the best products and SERVICE! At Royal, we pride ourselves on having a family friendly environment. It’s business casual dress code every day. You have plenty of opportunities to advance and be promoted from within.
Outside of all of that, here are a few more examples:
• Employee Appreciation Events throughout the year.
• Generous Referral Bonus.
• Hours of Operation: Monday thru Friday, 8:30-5PM
• Full Time – 40 hour work week
• Competitive Salary commensurate with experience.
• Full benefits within 90 days and Time Off Plan.
• Full scope on the job, paid training and coaching.
Summary of Position: To serve as the primary contact for inquiries regarding automotive warranty coverage and benefits received via telephone, fax, or mail from consumers, repair shops, dealerships, and field representatives.
Position Objective: The CCR will utilize superior customer service skills to provide service excellence by responding to all inquiries accurately and professionally.
Educational Requirements: *High School Diploma or GED required *College preferred
Professional Experience/Qualifications:
• Previous Customer Service experience (Call Center a Plus)
• Customer Service oriented *Excellent written and oral communication skills
• Professional demeanor
• Excellent record of Attendance
• Conversational, Confident and Assertive
• Demonstrate positive attitude
• Adaptive to Change
• Strong interpersonal skills
Responsibilities:
• Answer and process a high volume of calls regarding warranty coverage and benefits.
• Handle all calls in polite, professional, courteous manner ensuring accuracy of information and efficiency.
• Other duties as assigned by Management
Job Type: Full-time
Pay: $19.00 - $20.00 per hour
Benefits:
• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance
Shift:
• 8 hour shift
Education:
• High school or equivalent (Required)
Experience:
• Customer Service: 2 years (Required)
Work Location: In person