Location: Remote
Job Type: Full-time
Join a dynamic growth marketing agency where precision meets creativity
At STERRY, we're not your average marketing agency—we're the rocket fuel behind crowdfunding and e-commerce success. Since day one, we've helped clients generate over $100 million in trackable online revenue through strategies rooted in measurable performance.
The Role
We are looking for a proactive and customer-focused Inbound Customer Support Representative to manage incoming calls and inquiries for our e-commerce, public relations, and marketing services. The ideal candidate is an excellent communicator who can provide exceptional customer support, assist with order- and service-related concerns, and ensure every customer interaction reflects our commitment to quality and professionalism.
What You'll Do
- Answer inbound calls from customers, clients, and business partners in a professional and friendly manner.
- Respond to inquiries related to products, online orders, deliveries, marketing campaigns, and company services.
- Assist customers with order tracking, returns, exchanges, refunds, and general account inquiries.
- Handle client inquiries regarding marketing or PR services and direct them to the appropriate team when needed.
- Accurately document customer interactions and maintain up-to-date records in the CRM system.
- Resolve customer concerns promptly or escalate complex issues to the appropriate department.
- Collaborate with the E-commerce, Marketing, PR, and Operations teams to ensure timely issue resolution.
- Meet customer service performance metrics, including response time, call quality, and customer satisfaction.
- At least 2 years of customer service, call center, e-commerce, or client support experience is preferred.
- Excellent verbal and written English communication skills.
- Strong problem-solving and conflict-resolution abilities.
- Comfortable using CRM systems, order management platforms, and basic office software.
- Ability to multitask and work efficiently in a fast-paced environment.
- Willingness to work flexible schedules when required.
- Experience supporting e-commerce platforms (e.g., Shopify, WooCommerce, Amazon, or similar).
- Familiarity with digital marketing, public relations, or client services is a plus.
- Strong attention to detail and organizational skills.
- Customer-first mindset with a positive and professional attitude.
- Ability to build rapport with customers and clients while maintaining professionalism.
Send your resume and a short cover letter via our Jazz HR portal. Only shortlisted candidates will be contacted.
Limited is an equal opportunity employer.
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