This is a remote position.
- This role involves the responsibilities of Logical Access Management (creation, deletion and modification) for business-critical applications and managing infrastructure accounts (Active Directory, exchange, LDAP, chat, Remote Access).
- Creation, deletion and modification of accounts across 150+ applications.
- Supporting New Joiner Day 1 access and secondary access process.
- Use of the IAM tools to perform provisioning
- Ensure all documented procedures are followed in relation to account administration
- Ensuring processes comply with audit requirements, evidence documentation and QA.
- Troubleshooting problems in relation to the applications supported and timely escalate technical and non-technical issues to management and support teams as required
- Process tasks in a timely manner to ensure SLAs are maintained.
- Manage customer's expectations through ongoing communication.
- Incident and Problem management via ServiceNow or any other ticketing tool.
- Detail analysis is required to understand the issue and deliver accordingly.
- Understand different client responses, evaluate and take corrective action.
- Liaise with QA team and identify the areas need to be rectified and take corrective action and save the evidence for audit references.
- Good verbal and written skills are required.
- Drive efficiencies and controls in new and existing service lines/projects/adhoc and deputy tasks
- Escalation of Incidents to the Shift Manager/SDM within office hours and out of hours as per the Incident Management process.
Requirements
Skills that will help the candidate:
- Identifying and managing IT Security risks.
- Knowledge of ITIL concepts and Operations best practices.
- Relevant security certifications will be an added advantage
- MS Office, Query writing, experience in RPA/API automation
- Excellent oral communication and inter-personal skills.
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