Looking to take your career to the next level? Then this role is for you!
Join Outsourcey and be part of our mission to revolutionize global talent expansion! We connect businesses with dedicated full-time teams in the Philippines, offering cost-efficient solutions without compromising quality. Join us and help elevate businesses with complete control and comprehensive support, let's shape the future of work together!
Profile Requirements:
2 Years of Experience in healthcare administration, home care, case management support, scheduling, or office management
Strong organizational and multitasking abilities
Experience managing schedules, documentation, and compliance-related tasks
Excellent written and verbal communication skills
Comfortable communicating with clients, caregivers, and healthcare professionals
Strong attention to detail and documentation accuracy
Ability to manage multiple priorities in a fast-paced environment
Proficiency with Microsoft Office and Google Workspace
Experience reviewing timesheets, payroll information, or employee records
Professional, dependable, and solution-oriented mindset
Core responsibilities:
Provide administrative and operational support to the Area Manager
Oversee and support a large caseload of active client accounts while ensuring service continuity and compliance
Assist with staffing coordination and finding caregiver coverage for open shifts and call-offs
Handle employee and caregiver call-offs and coordinate replacement coverage
Conduct client follow-up calls and monthly check-ins to ensure satisfaction and service continuity
Track and verify completion of required monthly visits and documentation
Review progress notes and service documentation for accuracy and completeness
Monitor compliance requirements and ensure client files remain current
Assist with employee scheduling and staffing coordination
Answer incoming calls from caregivers, clients, and family members
Escalate urgent client or staffing concerns to management when necessary
Assist with payroll review, timesheet verification, and payroll approvals
Maintain accurate records within company systems and databases
Communicate with caregivers regarding schedules, documentation requirements, and client updates
Ensure compliance with company policies, client care plans, and regulatory requirements
Prepare reports, spreadsheets, and operational documentation as needed
Assist with onboarding documentation and administrative support for new employees
Support after-hours and emergency communication processes when necessary
Help maintain continuity of care and client satisfaction across assigned cases
Benefits: Competitive salary Opportunity to shape the HR function of a rapidly growing BPO. Work closely with a team of industry leaders who have successfully scaled BPOs in the past. Career growth and development opportunities.
Please attach your CV and we will be in touch for a confidential chat. Let's do great things together!
This is a remote position.