🧬 About us
We’re iubenda, the team turning compliance into a growth engine. We help over 110K businesses all around the world build trust, boost performance, and grow without limits. Now part of team.blue (https://team.blue/), we’re scaling privacy tech with confidence, creativity, and a little bit of attitude. Join a team that moves fast, thinks big, and makes privacy feel exciting again!
🎯 Mission & Core Purpose
Your mission is to grow and protect iubenda’s recurring revenue by proactively engaging customers, preventing churn, and unlocking expansion opportunities across our product suite. As our Growth Sales Development Representative (Retention & Expansion), you’ll work at the intersection of Sales, Customer Success, and Growth. You’ll identify customers who need support selecting the right solution and turn product usage signals into meaningful conversations that drive retention and upsell. You’ll play a key role in building scalable, data-driven retention motions that help customers succeed and grow with iubenda.
💼 Key Responsibilities
- Conversion, Expansion & Growth Motions
Identifying and qualifying conversion, upsell, and cross-sell opportunities within the existing free and paying customer base;
Educating customers on additional features, higher plans, or complementary products;
Generating a qualified expansion pipeline and handing off opportunities to Sales or Account Executives;
Supporting lifecycle and expansion campaigns with targeted outreach and follow-up;
Partnering with Growth and Lifecycle Marketing on campaigns, messaging, and customer journeys;
Maintaining accurate CRM data, documenting conversations, outcomes, and customer feedback;
Testing and optimising outreach sequences, messaging, and engagement strategies.
- Customer Retention & Churn Prevention
Proactively reaching out to customers showing churn risk, low engagement, or product friction;
Re-engaging inactive or at-risk accounts through email, calls, and LinkedIn. o Understand customer needs and position the right plan, features, or products to retain them;
Collecting and sharing churn insights and objections with Customer Success, Product, and Growth teams.
- Analytics & Performance
Using CRM and product usage signals to prioritise accounts and actions;
Tracking outreach performance, retention impact, and expansion pipeline contribution;
Continuously improving processes based on data and feedback.
👤 Your Profile
You’re a customer-centric, proactive communicator who enjoys helping users succeed while driving measurable revenue impact. You’re curious about customer behavior, comfortable with outreach via chat, phone, or video calls, and excited to work in a fast-growing SaaS environment where retention truly matters. You thrive in cross-functional setups, enjoy experimenting with messaging and approaches, and see churn prevention as a growth opportunity, not a support task.
💡Experience & Skills
1-3 years of experience in Sales Development, Customer Success, Account Management, or Growth roles;
Excellent communication skills in English, Italian (you would mainly focus on these markets), and in a third European language, preferably German or Spanish;
Comfortable engaging customers via email, calls, and LinkedIn;
Strong communication and listening skills, with a consultative mindset;
Data-driven approach and curiosity for product usage and lifecycle signals;
Experience with CRM tools (HubSpot or similar preferred);
Ability to work autonomously in a remote, international team;
Experience in B2B SaaS is a strong plus;
Interest in privacy, compliance, or tech products is a bonus.
🌐 Location
At iubenda we believe in full-remote. You are free to work from anywhere in the world. If you prefer a hybrid model, you can work from one of our offices in Milan or Bologna.
🎁 Benefits
Remote work 🌴Work 100% remotely, or from our offices, whatever works best for you. We are fully structured for seamless remote onboarding and collaboration.
Company retreats & coworking gatherings 🏔️ Once a year, fully paid, week-long company or team retreat in beautiful locations such as Venice, Sicily, or the Dolomites to work, connect, and recharge together.
All-in-One Flex Allowance 💳 A yearly allowance that you can tailor to your personal needs, whether it’s private health coverage, meal vouchers, childcare, learning, fitness, or other lifestyle choices. You can invest in what matters most to you.
Work equipment 💻 An equipment allowance to help you create the perfect setup and perform at your best.
Collaborative, multicultural team 🧩Join a team of talented, international colleagues in a friendly, open, and highly collaborative environment.
Please send your CV in English.
Want to know more about iubenda? Check us out at:
iubenda.com | LinkedIn | Facebook |Twitter
Privacy
By applying, you hereby declare that you have read and understood our privacy policy (https://www.iubenda.com/privacy-policy/96274994). To ensure a fair selection process and verify your identity, we may ask you during video interviews to disable virtual backgrounds or filters, show an ID, or answer follow-up questions. If you need an alternative arrangement, please let us know, and we will accommodate.
Originally posted on