Job Description:
• Ensure customer satisfaction, driving platform usage, and supporting overall business growth.
• Manage customer relationships and adoption, providing frontline sales leadership, coaching, and performance oversight.
• Own achievement of team revenue objectives, including new business acquisition, renewals, expansion revenue, and customer retention targets.
• Drive predictable revenue growth through effective pipeline management, forecasting, and execution.
• Lead, mentor, and develop Account Executives and Account Managers to maximize individual and team performance.
• Establish clear performance expectations, goals, and accountability measures aligned with company objectives.
• Develop and maintain strong relationships with key Customer Stakeholders.
• Monitor and promote key engagement metrics, including user growth and platform utilization.
• Provide strategic coaching and support to improve sales effectiveness, customer outcomes, and revenue performance.
• Track progress toward individual, team, and organizational objectives using clearly defined performance metrics.
Requirements:
• Bachelor’s Degree or equivalent experience.
• 7+ years in SaaS direct sales leadership and customer success in life sciences/pharmaceutical regulatory industries.
• Customer-centric attitude with a passion for helping customers succeed and delivering exceptional service.
• Strong learning mindset with ability to deeply understand software and pharmaceutical regulatory environments.
• Organizational skills with strong time management and prioritization abilities.
• Excellent written and verbal communication skills.
• Technical proficiency with CRM systems, data analysis tools, and new technologies.
• Knowledge of eQMS market and regulatory/compliance frameworks for life sciences is a plus.
• Prior experience in coaching, mentoring, or leading sales/account teams is strongly preferred.
Benefits:
• Medical, Dental, and Vision - PSC pays 100% of all qualifying employee medical premiums and 50% for qualifying dependents
• Insurance options for Employee Assistance Programs, Basic Life Insurance, Short/Long Term Disability and more.
• 401(k) and 401(k) matching
• PTO, Sick Time, and Paid Holidays
• Education Assistance
• Pet Insurance
• Membership discounts and other perks/services at qualifying gyms like Anytime Fitness, 24-Hour Fitness, and more