Remote Customer Service Representative
Job Overview
Metrocast Cable Systems, a leading telecommunications provider offering digital television, high-speed internet, and digital phone services in the northeastern United States, is seeking dedicated and customer-focused individuals to join our team as a Remote Customer Service Representative. This is an excellent opportunity to work from home while providing outstanding support to our valued customers. We have both Full-Time and Part-Time positions available, offering flexibility to suit your lifestyle. The successful candidate will be the first point of contact for customer enquiries, playing a vital role in ensuring a positive customer experience and maintaining our reputation for quality service. The salary for this position is $28 - $35 USD per hour, dependent on experience.
Responsibilities
* Respond to customer enquiries via phone, email, and live chat in a professional and timely manner.
* Provide clear and accurate information regarding our products, services, and billing.
* Troubleshoot and resolve technical issues related to television, internet, and phone services.
* Process new service orders, account changes, and cancellations with high accuracy.
* Maintain detailed and up-to-date customer records within our CRM system.
* Escalate complex issues to senior team members or other departments when necessary.
* Strive to achieve and exceed individual and team performance targets.
* Gather customer feedback to contribute to the continual improvement of our services.
Qualifications
* Proven experience in a customer service or technical support role, preferably within the telecommunications industry.
* Excellent communication skills, both verbal and written, with a clear and professional telephone manner.
* Strong problem-solving abilities and a talent for troubleshooting technical problems.
* The ability to work independently in a remote environment with a high level of self-discipline and motivation.
* Proficiency in using CRM software and other standard office applications.
* A patient, empathetic, and customer-centric attitude.
* A reliable high-speed internet connection and a quiet, dedicated workspace suitable for handling customer calls.
Benefits
* A competitive hourly wage.
* The flexibility of a fully remote position.
* Opportunities for professional development and career progression within the company.
* A supportive and collaborative virtual team environment.
* Both full-time and part-time schedules are available.