Field Applications Scientist, Central Territory
Classification: FLSA Exempt
Reports to: Manager, Life Science Applications, North America
Location: Albuquerque, Denver, Chicago, Houston, or St Louis
Summary
This hybrid technical and commercial role supports customers using Indica Labs’ HALO, HALO AI, and HALO Link platforms across digital pathology and image analysis. The role combines scientific expertise, customer engagement, and sales support to help life science and research customers successfully implement and use our software. This position is based within Indica Labs’ Central US territory.
Duties and Responsibilities
- Provide expert guidance to customers to identify the most suitable software solutions for their research and workflow needs.
- Deliver engaging software demonstrations both remotely and on-site.
- Manage software trials and proof-of-concept studies to support customer evaluation and adoption.
- Support commercial efforts by participating in seminars and tradeshows or giving technical presentations or posters.
- Train customers using remote conferencing or on-site visits.
- Provide ongoing technical and scientific support to existing customers.
- Support the workload of Field Application Scientist team.
- Qualify new leads, issue quotes, and report back on quotations and outcomes.
- Regularly update Customer Relationship Management (CRM) database.
- Assist in the preparation of sales statistics and reports.
- Perform ongoing account management duties for assigned accounts.
- Responsible for the appropriate accessing and handling of electronic Protected Health Information (PHI) as outlined by policy and the Health Insurance Portability and Accountability Act (HIPAA).
- This job description is not designed to cover a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.
Minimum Qualifications
- Bachelor’s degree (or international equivalent) in Biology, Biomedical Science, or a related field
- At least 1 year of laboratory experience (academic or industry)
- Authorization to work in the United States (Indica Labs does not sponsor work visas)
- Located within 50 miles of a major airport hub
- Must reside within the Central US territory (e.g., Albuquerque, Denver, Chicago, Houston, or St. Louis)
Preferred Qualifications
- Experience using Indica Labs’ HALO software
- Experience with pathology, digital pathology, histology, microscopy, and image analysis
- Previous experience in a customer facing or applications role
- Master’s degree or higher in a relevant field
Knowledge, Skills, and Abilities
- Strong communication and presentation skills, with the ability to explain complex scientific concepts clearly
- Excellent interpersonal and customer service skills
- Basic skills in Information Technology (IT) and network knowledge
- Confidence in presenting to small and large scientific audiences
- Strong organizational skills and attention to detail
- Ability to build and maintain strong professional relationships
- Ability to listen, understand, and respond effectively to customer needs
- Comfortable quickly learning new software, with enthusiasm for modern digital and AI-assisted tools and workflows
Location
- This position reports to our headquarters in Albuquerque, New Mexico, USA. Candidates currently residing within 100 miles of Albuquerque are considered for 100% in-office positions. Candidates currently residing outside of this area are considered for fully remote positions in their home state.
Working Conditions and Physical Effort
- Up to 50% travel, including customer site visits, conferences and company meetings.
- No, or limited physical effort required
- No, or limited exposure to physical risk
- Work is normally performed in a typical interior/office work environment
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Salary: DOEOriginally posted on